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About the Role
The Cleaning Manager oversees NYRA’s Cleaning Operations and supervisory staff to maintain a high-level of cleanliness within the public and private areas of NYRA’s racetracks, dorms and offices at NYRA’s two racing facilities.
Responsibilities
- Manage cleaning functions and supervisory staff daily to ensure all designated areas are clean and well maintained.
- Coordinate work efforts among all supervisors to ensure adequate and complete cleaning operations in all NYRA racing and housing facilities.
- Ensure quality assurance measures are set in all areas of the building and backstretch and that these measures are met or exceeded by all supervisors and staff.
- Review staffing levels to ensure the guest service, operational needs and financial objectives of the department are met.
- Ensure all employees have the proper supplies, uniforms and equipment to complete their jobs daily.
- Communicate areas that need attention to staff and follows up to ensure a thorough job has been completed.
- Respond to requests and complaints that require cleaning services and reporting situations or conditions that require maintenance repairs.
- Emphasizes guest satisfaction during all departmental meetings and focus on continuous improvement and process refinement.
- Direct cleaning supervisors and staff in preparing facilities for the start of each racing season and maintaining building and grounds throughout the year at Belmont and Saratoga.
- Manage a union and non-union workforce in excess of 50 employees as well as handle labor relations including comprehensive understanding of CBA and MOA language and terms.
- Ensure compliance with all OSHA and other government safety regulations.
- Create appropriate schedules for all shifts beginning and concluding at appropriate times to facilitate all needed cleaning work.
- Ensure an adequate supply of cleaning materials and operating equipment to complete all cleaning assignments.
- Approve the purchases of cleaning materials and supplies. Actively research procurement of innovative equipment and supplies in efforts to boost efficiency.
- Report situations that require maintenance and repairs from other NYRA departments.
- Reviews and authorizes response to special requests for cleaning services.
- Use relevant knowledge and understanding of NYRA’s RFP process in the oversight of subcontracted cleaning company at Saratoga Race Course.
- Manages financial performance, recordkeeping and serves as the department’s liaison with human resources.
- Manages training and onboarding of new hires, while understanding the benefits, compensation, workers compensation and unemployment issues necessary to complete work within the department.
- Ensures property policies are administered fairly and consistently and that disciplinary procedures and documentation are completed according to policy.
- Responsible for monitoring P&L and assisting in the budget development process.
- Monitors inventory and periodic ordering of supplies for each track and create itemized listings for requisitions and annual vendor contract bidding.
- Approval of payroll on a weekly basis using Unicorn HRO-time system.
- Scheduling of all employees to meet CBA requirements and business needs.
Requirements
- 5-7 years management experience in a cleaning services, housekeeping, or facilities management department.
- A self-starting, goal-oriented, strong motivator of others.
- Must have a hands-on style of managing others, thorough knowledge of cleaning procedures, and the ability to assess the range of abilities workers.
- Operations and Personnel Management
- Performance Management
- Project and Time Management
- Budgeting and Inventory Control
- Union Contract Provisions
- Knowledge of commercial cleaning procedures and the time/resource requirements of routine tasks
- Knowledge of safety (OSHA) regulations
- Familiarity with NYRA property and logistics and NYRA’s standards of cleanliness
Skills
- Proven leadership skills
- Superior organizational skills
- Clear communications skills
- Strong analytical and decision making skills
- Strong problem solving skills
- Attention to details
- Ability to effectively manage multiple tasks
- Ability to motivate others
- Ability to delegate effectively
- Ability to remain positive and constructive in a stressful environment
- Ability to set and achieve priorities
- Goal and detail-oriented
- Proficiency in computer use (Microsoft word, excel, email, internet, etc.)
Location
- NYRA's two racing facilities
Work Type
- Regular Full Time
Experience Level
- 5-7 years management experience
Education Level
- Bachelor’s Degree
- Associates
- Some college preferred
- Equivalent education or work experience
Salary/Compensations
- $81,000 - $95,000