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About the Role
The Client Service Associate contributes to the success of the Client Administrative Services Regional team by providing administrative and operational support to Financial Consultants and/or Portfolio Managers, ensuring high standards of service for all clients. This role champions a customer-focused culture, manages client relationships, and ensures adherence to all governing regulations and internal policies.
Responsibilities
- Provide administrative and operational support, both in-office and virtually, to assist Financial Consultants and/or Portfolio Managers.
- Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Provide service and sales support to Financial Consultants and Portfolio Managers, responding effectively to client inquiries.
- Prepare and process client documentation, correspondence, and input transaction requests.
- Maintain a follow-up system for inquiries, complaints, and problem resolution, ensuring MD service standards are met.
- Establish and maintain a plan to ensure regular client contact and prepare required paperwork in advance.
- Book client meetings, prepare files, send reminders, and respond to time-sensitive requests during meetings.
- Process documentation for new accounts and trade requests, inputting transaction requests and ensuring regulatory adherence.
- Identify opportunities, anticipate client needs, and partner with other business lines to arrange client contact strategies.
- Support and participate in the research and resolution of complex client concerns and special projects.
- Adhere to professional standards, policies, procedures, best practices, and professional codes of conduct.
- Complete monthly compliance-related tasks, including reporting logs and following up on non-compliant paperwork.
- Liaise with Accountants and third parties to provide tax documents or statements.
- Perform general office duties, including reception coverage as required.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles.
- Ensure adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations for operational, compliance, AML/ATF/sanctions, and conduct risk.
Requirements
- A commitment to an exceptional client experience, providing timely and accurate responses to queries.
- A sense of urgency in completing tasks efficiently and effectively.
- Flexibility to work independently and as part of a broader team.
- Ability to embrace change in a diverse environment with competing priorities.
- Dedication to organizational efficiency, with strong attention to detail and follow-through.
- Demonstrated knowledge of the financial services industry and rules regarding Estates, Trusts, RESPs, RRSPs/RRIFs, TFSAs, Mutual Funds and other investment products.
- Proficiency with Microsoft Office Suite.
- Working knowledge of CRM2.
Skills
- Client service
- Administrative support
- Operational support
- Financial consulting support
- Portfolio management support
- Client relationship management
- Communication
- Problem-solving
- Attention to detail
- Time management
- Microsoft Office Suite
- CRM2
Location
- Sydney, Nova Scotia, Canada
Work Type
- In-office
- Virtual
Education Level
- College diploma or university degree in business, commerce or equivalent
- Approval as an Investment Representative with the Canadian Investment Regulatory Organization (CIRO)
About the Company
- Scotiabank is a leading bank in the Americas.
- Our purpose is: 'for every future'.
- We help customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
Equal Opportunity
- At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
- If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.