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About the Role
This role supports the Head of Risk and Assurance in strengthening the organisation’s risk management and assurance frameworks, ensuring effective governance and informed decision-making during change. It partners with senior leaders to embed a strong risk culture, oversee risk reporting and assurance activities, develop risk appetite measures and key risk indicators, lead reviews and investigations, and drive continuous improvement in risk capability, controls, and governance processes while managing and developing the risk and assurance team.
Responsibilities
- Support the Head of Risk and Assurance in overseeing team delivery and ensuring risk and assurance activities are delivered to plan.
- Lead the development and continuous improvement of risk management, assurance and control frameworks across the organisation.
- Partner with stakeholders to identify, assess and manage risks, providing expert advice, challenge and guidance.
- Produce high-quality risk and assurance reporting for senior leaders, Executive Committees and governance forums.
- Conduct risk reviews and deep dives to evaluate risk exposure, control effectiveness and alignment with risk appetite.
- Work closely with Internal Audit and business leaders to strengthen governance, risk management and assurance arrangements.
- Lead and support investigations, reviews and lessons learned activities, including whistleblowing and control-related matters.
- Coach and develop team members, ensuring they have the skills, training and support needed to deliver excellent outcomes.
Requirements
- Professional qualification in Risk Management, Governance or Assurance (e.g. IRM) or equivalent demonstrable experience.
- Demonstrable experience applying risk management frameworks and assurance models (such as ISO 31000, COSO ERM and the Three Lines Model).
- Experience producing and presenting risk and assurance reports for senior leadership, Boards or governance committees.
- Strong knowledge of risk management principles, including risk appetite, key risk indicators (KRIs) and control assurance.
- Knowledge of the UK Corporate Governance Code, HMT Orange Book and control self-assessment methodologies.
Skills
- Strong relationship-building skills with the ability to influence and challenge stakeholders at all levels.
- Experience managing and developing team members through coaching, mentoring and performance support, with a commitment to developing others.
- Excellent communication skills, with the ability to explain complex risk concepts in a clear and engaging way.
- Proactive and collaborative approach, with the ability to work effectively across teams and functions.
- Analytical and solution-focused mindset, with strong judgement and decision-making skills.
- Strong delivery focus, and ability to manage multiple deliverables with different stakeholders efficiently and effectively.
Location
- London Docklands
- Hybrid
Work Type
- fixed term contract until January 2028 (maternity cover)
- full time
- part time
- flexible working patterns
Experience Level
- Senior level
Education Level
- Professional qualification in Risk Management, Governance or Assurance (e.g. IRM) or equivalent demonstrable experience.
Salary/Compensations
- circa £70,000
Benefits
- Health plan
- Gym memberships
- Mental health support
- Courses
- Mentorship
- Promotions
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Private medical insurance
- Virtual GP
- Critical illness cover
- Life assurance cover
- Technology scheme
- Cycle to work scheme
- Will-writing service
- Gym membership discounts
- Fully equipped on-site gym open 24/7 in London only
About the Company
- The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
- We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview.