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About the Role
The Receptionist will be permanently based on the reception desk covering the front of house function. As a Receptionist, you represent St James and St James’ clients, providing a high level of customer service and professionalism. You will liaise with occupiers and make the building your own.
Responsibilities
- Take full ownership of the reception and all associated areas, ensuring they are kept in the best possible order at all times.
- Liaise with cleaners, facilities, security, and other departments as necessary.
- Ensure all functions are carried out in accordance with stipulated protocols and procedures.
- Maintain up-to-date St James Operations Manual, occupier procedures, and phone database.
- Serve as a presentable and professional first point of contact for all guests, visitors, occupiers, and clients.
- Meet and greet all guests and visitors, providing exceptional service.
- Sign in guests and visitors according to security procedures and direct them to the relevant floors.
- Assist guests, visitors, occupiers, and clients with queries, comments, and suggestions knowledgeably and professionally.
- Participate in pop-ups and events.
- Receive and answer calls promptly and efficiently, identifying caller requirements and transferring calls appropriately.
- Manage difficult or distressed callers calmly and professionally.
- Report accidents or incidents where appropriate.
- Handle post and deliveries, recording them in line with the building's Team Agreement/Operations Manual.
- Perform administrative duties including word processing, photocopying, ordering stationery, and facilities management tasks as directed.
- Develop strong knowledge of the building and report issues in a timely manner.
- Organize events and pop-ups for the building.
- Complete weekly reports.
- Participate in weekly meetings.
- Ensure the reception area is kept organized, clean, and tidy at all times.
- Stand to greet all visitors to the building.
- Be ready to greet at the allocated time.
- Maintain good working relationships with colleagues.
- Adhere to St James policies and procedures, code of conduct, and emergency procedures related to Health & Safety.
- Undertake any other duties as deemed necessary to support the client, customer, colleagues, and St James.
- Provide cover and take responsibility for reception operations during the Reception Manager's annual leave.
- Support the planning, management, and delivery of building events.
- Create engaging content for social media and other communication channels.
- Complete general administrative duties and provide support to the wider team.
- Capture high-quality photographs and content during events for promotional and social media purposes.
- Organize and coordinate events from initial planning through to delivery.
- Build and maintain positive, professional working relationships with the Building Management team and key stakeholders.
- Maintain a professional, approachable, and positive manner at all times.
Requirements
- Proven working knowledge of customer service experience.
- Previous experience is essential in a similar corporate background.
- Good command of the English language.
- Working knowledge of IT with experience of using Microsoft Office.
Skills
- Good interpersonal skills
- Flexibility to work with a range of styles and personalities and according to business demands
- Excellent customer service skills
- Strong efficiency and motivation
- Excellent punctuality
- Outgoing and “can do“ attitude
- Innovation and creativity
- Tact and diplomacy
- Proactive and helpful
Location
- Onsite
Work Type
- Full-time
Experience Level
- Previous experience essential
About the Company
- St James