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About the Role
This role leads cross-functional transformation programs for Technology and Operations, ensuring alignment with enterprise strategy and measurable business outcomes. Responsibilities include defining program vision, execution strategy, and roadmaps, prioritizing initiatives, and managing dependencies across Agile Release Trains and workstreams to enhance servicing functions and support client partners.
Responsibilities
- Lead large-scale, enterprise Agile initiatives using Scaled Agile Framework (SAFe) methodologies.
- Lead, manage, and direct cross-functional technology and business resources across the full Agile delivery lifecycle.
- Coordinate delivery and collaboration across ARTs, other SIs, external dependency teams, and third-party partners aligned to program commitments.
- Develop and execute program plans; communicate status, milestones, risks, and issues to business and technology leadership; drive timely escalation and resolution.
- Identify, manage, and mitigate risks; manage cross-ART dependencies, sequencing, and prioritization to ensure on-time delivery.
- Own and manage the overall program budget, including forecasting and financial governance.
- Partner closely with key stakeholders to ensure alignment between strategy, roadmap, and execution.
- Coach leaders and teams on Lean-Agile principles, practices, and mindset to improve delivery outcomes and team effectiveness.
- Establish an effective communications strategy; standardize delivery practices and processes across TechOps ARTs.
- Drive continuous improvement by assessing ART agility/maturity and implementing measurable improvements.
- Partner with ART leadership and the Office of Agile to define, streamline, and standardize metrics, dashboards, and reporting for the TechOps workstream.
- Evangelize AI adoption across Operations; identify, prioritize, and build a pipeline of AI use cases to deliver measurable transformation outcomes.
- Lead modernization of the Operations footprint by streamlining processes/controls and scaling automation to improve speed, quality, and cost-to-serve.
- Perform other duties and/or special projects as assigned.
Requirements
- Bachelor’s degree with 12+ years of technology experience and 5+ years of people leadership experience (or equivalent).
- Strong understanding of servicing/collections operations and the enabling technology stack.
- 8+ years of experience designing, developing, and implementing information systems.
- 10+ years of program management experience with strong practical expertise in Agile and SAFe methodologies.
- Ability and flexibility to travel for business as required.
- Must be 18 years or older.
- Must have a high school diploma or equivalent.
- Must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
- Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- Legal authorization to work in the U.S. is required.
- Will not sponsor individuals for employment visas, now or in the future, for this job opening.
Skills
- Agile
- SAFe
- Lean-Agile principles
- AI adoption
- Automation
Location
- Remote
- Hybrid
- Onsite
Work Type
- Full-time
Experience Level
- 12+ years of technology experience
- 5+ years of people leadership experience
- 8+ years of experience designing, developing, and implementing information systems
- 10+ years of program management experience
Education Level
- Bachelor’s degree
- High school diploma or equivalent
Salary/Compensations
- 150,000.00 - 250,000.00 USD Annual
- Eligible for an annual bonus based on individual and company performance.
Benefits
- Option to work from home near one of our Hubs or come into one of our offices.
- Required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
About the Company
- Synchrony is committed to building a future where we can all belong, connect, and turn ideals into action.
- More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
- We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
- We’re proud to have an award-winning culture for all.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
- If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.