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About the Role
Lead the digital fulfilment team, ensuring all home delivery orders are picked, packed, and dispatched with accuracy and care to fulfill B&Q’s ambition to make every customer count.
Responsibilities
- Lead and manage the digital fulfilment team, ensuring all home delivery orders are picked, packed, and dispatched with accuracy and care.
- Maintain pace and quality across all fulfilment processes, aligned to service level agreements.
- Collaborate with the Trading team to build strong daily routines focused on stock availability, order accuracy, and timely dispatch.
- Use data and insight to identify operational opportunities, improve efficiency, and reduce errors or missed picks.
Requirements
- Calm under pressure.
- Thrive in a fast-paced environment.
- Enjoy coordinating and leading internal and external teams, and developing their careers.
- Comfortable having meaningful discussions about performance.
- Enjoy problem-solving.
Location
- B&Q Croydon
Work Type
- Full time
- Part time
- Job Share
- Permanent Contract
Salary/Compensations
- Up to £42,000 per annum (Inclusive of £1.07 per hour, store specific location allowance)
Benefits
- Pension
- 6.6 Weeks Holiday
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
About the Company
- Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love.
Equal Opportunity
- We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
- If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.
- If you would like to be considered under the Disability Confident Scheme please contact us at recruitment@b-and-q.co.uk. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.