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About the Role
Canadian Blood Services is seeking a Regular Full-time Manager - IT Field Support to join the IT Infrastructure Operations and Delivery team within the Digital Solutions and Technology division. This role provides national leadership for IT services to field operations, managing a geographically dispersed team and partnering with key business areas to ensure technology effectively supports operations across the country.
Responsibilities
- Lead and develop a geographically dispersed Field Support team, fostering accountability, collaboration, customer service, and continuous improvement.
- Oversee workforce planning, resources, priorities, and budgets to support responsive and effective technology services.
- Oversee day-to-day end-user technology support across field locations, Operations Centres, Donor Centres, and mobile operations.
- Ensure reliable technology services and operational continuity.
- Build trusted partnerships with site leadership and stakeholders, connecting business needs with technology services.
- Serve as a key liaison between field operations and Digital Solutions and Technology during IT incidents and service disruptions.
- Coordinate IT resources and support for impacted field locations during major IT outages and emergency situations.
- Participate as a Digital Solutions and Technology Local Emergency Response Team (LERT) member.
- Work with Digital Solutions and Technology teams, vendors, sites, and business partners to support technology refreshes, deployments, testing, and implementation.
- Minimize disruption to critical workflows during technology changes.
- Identify opportunities for improvement and represent the voice of the field within Digital Solutions and Technology.
- Perform other related duties as required.
Requirements
- Post-secondary education in Information Technology, Computer Science, Business Administration or a related discipline, or an equivalent combination of education, training and relevant professional experience.
- At least 5 to 10 years of progressive experience in information technology, technology operations, service delivery or a related field.
- Experience leading and developing geographically dispersed teams within a complex, multi-site operational environment.
- Demonstrated ability to build trusted relationships with business stakeholders, operational leaders and senior management.
- Translate business requirements and operational needs into effective technology services, solutions and recommendations.
- Experience managing technology operations, budgets, resources and competing priorities.
- Strong understanding of IT service delivery, operational support and customer-focused service management practices.
- Experience supporting technology implementations, lifecycle management activities, operational change and continuous improvement initiatives.
- Strong project coordination, problem-solving, analytical and decision-making skills.
- Excellent communication, stakeholder engagement and leadership skills.
- Ability to influence, build consensus, communicate complex technical concepts to diverse audiences, and collaborate across technical and non-technical teams.
- Experience in healthcare, manufacturing, logistics, supply chain or similarly complex operational environments is considered an asset.
- Must provide up-to-date resume.
Skills
- People leadership
- Coaching
- Operational leadership
- Relationship management
- Communication
- Stakeholder engagement
- Incident coordination
- Adaptability
- Project coordination
- Problem-solving
- Analytical skills
- Decision-making skills
Location
- National
Work Type
- Hybrid
- Full-time
- Regular
Experience Level
- Manager
- 5-10 years of progressive experience
Education Level
- Post-secondary education in Information Technology, Computer Science, Business Administration or a related discipline, or an equivalent combination of education, training and relevant professional experience.
Salary/Compensations
- $108,493 - $125,026
Benefits
- 4 weeks' vacation
- Annual performance award up to 10%
- Comprehensive group health, dental and vision benefits for you and your family
- Defined benefit pension plan
- Employee discounts
- Wellness program
- Professional resources
About the Company
- Together, the work we do connects people and changes lives — including your own.
- Be part of a dynamic, collaborative and caring organization committed to saving and improving lives.
- Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
- We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work.
- We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
Equal Opportunity
- Diversity and inclusion play a vital role in ensuring health equity for patients across Canada.
- We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
- Applicants who require accommodation should discuss their needs with us.