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About the Role
Program Advisors promote the University programme portfolio to prospective students via phone, email, and online meetings, forming a vital part of the sales and recruitment team. The role manages the student pipeline from initial enquiry and application through to enrolment and payment of tuition fees, providing support throughout the full application journey. This role requires independence, initiative, effective prioritization, and decision-making within defined parameters, with an expectation to contribute to improving recruitment processes and student experience.
Responsibilities
- Proactively manage and respond to a high volume of prospective students through phone, sms, video calls, emails and chats, often making 100+ dials per day.
- Continuously learn and master the course offerings and programs provided by the University through structured training and independent research.
- Provide individually tailored consultations and advice to prospective students, adapting communication style to meet diverse needs.
- Guide students through the full application journey: from initial enquiry through to application completion, offer conversion, and enrolment.
- Explore a students’ career aspirations and confidently match them to relevant programmes.
- Advise international students on visa, immigration, and compliance requirements where applicable.
- Build and maintain strong relationships with prospective students, providing tailored guidance and solutions, keeping applicants engaged and informed through their enrolment process.
- Deliver excellent customer service to students and stakeholders at all stages of the recruitment cycle.
- Represent the University in a professional, positive, and engaging manner at all times.
- Accurately maintain CRM systems with a high level of attention to detail, ensuring all student records are kept up to date.
- Identify opportunities for new business and recruitment avenues within the market.
- Support continuous improvement in recruitment processes and student conversion strategies.
Requirements
- Minimum 1+ years exposure to the higher education industry.
- Minimum 2+ years of professional, full-time sales experience in a closing sales role.
- Minimum 1+ years of experience working through complex sales cycles with multiple touch points and decision makers.
- Minimum 2+ years’ track record of meeting revenue targets and performance quotas.
- Minimum 2+ years of experience managing an accurate pipeline and reporting from a CRM.
- Ability to record productivity, report from and maintain sales CRM systems, spreadsheets, and collate data.
- Fast learner, meticulous attention to detail with near perfect verbal and written communication skills.
- A problem-solving and positive attitude with an interest in higher education and the legal profession.
- Prior experience in an education or e-learning space.
- Related Marketing, Commerce or Tech Bachelors or Honours Degree.
- 1+ years of experience in a team leadership role.
Skills
- Sales
- Recruitment
- Customer Service
- CRM Systems Management
- Communication
- Problem-Solving
- Attention to Detail
Work Type
- Full-time
Experience Level
- Minimum 1+ years
- Minimum 2+ years
Education Level
- Bachelors or Honours Degree in Marketing, Commerce or Tech
About the Company
- Global University Systems (GUS) is an international education group that empowers students to transform their lives through education.
- We believe education drives careers, lives, and society forward, enabling a brighter future for all.
- Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning.
- We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses.
- Our global ecosystem powers accessible digital learning and academic achievement.
Equal Opportunity
- Global University Systems equal opportunity employer.
- We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
- The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
- There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.