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About the Role
Customer Experience Representatives (CXR) support the Aesthetics and Consumables department by handling inbound/outbound calls for order placement and inquiries. CXRs act as first-line representatives, processing transactions, resolving issues, and fostering customer relationships.
Responsibilities
- Manage 50-100 call interactions per day including inbound and outbound calls.
- Process product orders and updates, status of deliveries, and resolve call inquiries.
- Utilize critical thinking skills to resolve inquiries and meet service levels.
- Partner with sales and other operational departments to provide exceptional customer service.
- Complete order transactions and informational call follow-ups.
- Deliver an excellent customer experience in a professional and courteous manner.
Requirements
- 1+ years of Customer Service experience, preferably in a Contact Center environment.
- Experience working with MS Office.
- Attention to detail and ability to multitask.
- Effective communication skills.
- Associate Degree OR High School Diploma and equivalent relevant experience.
Skills
- SAP
- CRM
- Salesforce
- Business Systems experience
- Medical Device experience
- Pharmaceutical experience
Work Type
- full-time
Experience Level
- 1+ years
Education Level
- Associate Degree
- High School Diploma
Salary/Compensations
- USD 16 - USD 29.8 - hourly
Benefits
- Comprehensive package of benefits including paid time off (vacation, holidays, sick)
- Medical/dental/vision insurance
- 401(k)
- Eligible to participate in short-term incentive programs
About the Company
- At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
- Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
- Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
Equal Opportunity
- AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
- Equal Opportunity Employer/Veterans/Disabled.
- US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
- US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html