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About the Role
Burton is seeking social individuals to join their retail team at the Burlington, VT Flagship Store. Keyholders provide invaluable connections to customers, embodying the brand's connection to the community and the snowboarding world. This role involves creating a positive customer experience, driving sales, and supporting store operations.
Responsibilities
- Drive a platinum experience for each Burton customer
- Strive to achieve store sales goals
- Open & close the store in the absence of the Store Manager and Assistant Manager
- Take an active role in coaching and developing Store Associates
- Demonstrate enthusiasm and eagerness to stay current on all products, moments, stories and events
- Assist your team in executing all daily retail operations to support a smooth functioning store
- Be an active member of the local community by attending and supporting in-store events
- Model flexibility by working nights, weekends and holidays to meet the needs of the business
- Perform various store tasks including point of sale operation, shipping and receiving, stocking the floor, housekeeping duties and building visual displays as necessary
- Uphold all company policies
Requirements
- 1-2 years of Keyholder or sales lead experience or an equivalent role at a retail store is strongly desired
- 2+ years of customer service experience, preferably with a specialty or sales driven environment
- Outgoing, social and enjoy engaging others
- Of legal working age
- Able to effectively communicate with internal team members and external customers
- Physical requirements include the ability to twist, bend, squat, go up and down stairs, reach, safely lift 50 pounds, climb a ladder and stand for extended periods of time without assistance
- Prior experience in customer facing roles such as retail, customer/guest service, or food and beverage industry a plus, but not required
Skills
- Customer service
- Sales
- Communication
- Flexibility
- Coaching
- Visual merchandising
Location
- Burlington, VT
- California
- Colorado
- Connecticut
- Washington D.C.
- Florida
- Idaho
- Illinois
- Maryland
- Massachusetts
- Montana
- Nevada
- New Hampshire
- New York
- North Carolina
- Oregon
- Pennsylvania
- Rhode Island
- Utah
- Vermont
- Washington
- West Virginia
- Wisconsin
Work Type
- Retail
- Full-time
Experience Level
- Keyholder or sales lead experience
- Customer service experience
About the Company
- Burton is a purpose-led brand rooted in snowboarding and the outdoors.
- We fight for the future of our people, planet, and sport.
- We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.
- A global leader in snowboarding, committed to diversity, equity, and inclusion.
- We aim to make snowboarding and the outdoors accessible to all.
Equal Opportunity
- Committed to diversity, equity, and inclusion for the long-term health of our company, sport, and community.