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About the Role

Build and lead Sention’s applications engineering function while owning the technical customer journey from advanced discovery and demonstrations through deployment, commissioning and long-term adoption of our battery diagnostic systems.

Responsibilities

Contribute to advanced customer conversations to understand the application, operating environment, decision process, technical constraints and success criteria.
Translate customer needs into feasible system configurations, test plans, pilot scopes and deployment requirements, while being clear about product limits and technical risk.
Support the Commercial team with technical input to proposals, tenders, statements of work, timelines and technical negotiations.
Create simple standard operating procedures (SOPs) and clear handover rules for customer opportunities.
Plan and lead demonstrations and evaluations of Sention’s hardware and software, tailored to the customer’s use case and audience.
Present demonstration results to prospective customers.
Own the technical workstream of customer site pilots from scoping to close-out, and establish reusable preparation, data-capture and reporting practices.
Lead installation, configuration, commissioning and performance verification for laboratory and manufacturing deployments.
Integrate and troubleshoot mechanical, electrical, electronic, control and software interfaces.
Train operators and technical users, document the commissioned configuration and complete a disciplined handover.
Develop and improve deployment-readiness checks, commissioning records, acceptance criteria and handover templates.
Act as the primary technical contact for deployed customers, helping them adopt the system, interpret results and obtain continuing value from it.
Diagnose and resolve complex support issues across hardware, software, data and the customer’s test environment.
Identify technical risks to satisfaction, renewal or expansion early and provide recommendations to the Commercial team.
Define and continuously improve the applications engineering operating model.
Turn field knowledge into reusable discovery SOPs, application notes, demonstration scripts, pilot plans, deployment checks, commissioning checklists, training material, technical reports and troubleshooting playbooks.
Establish simple metrics that show demonstration quality, pilot progression, deployment time, first-time-right commissioning, customer adoption and recurring support issues.
Create a disciplined feedback loop that converts field evidence into prioritised product requirements, defect reports and application opportunities.

Requirements

Around 5–8 years of relevant professional experience, typically combining a substantial period of hands-on engineering with later customer-facing applications engineering, field engineering, systems engineering, technical consultancy or technical sales work.
A demonstrable record of building, modifying, integrating or commissioning physical systems: instrumentation, sensors, test rigs, industrial equipment, scientific equipment or similarly complex hardware.
Experience leading technical customer engagements such as discovery, demonstrations, evaluations, pilots, installation, training or post-sale support.
Sound commercial judgement: able to understand buying processes, negotiate technical scope, maintain momentum and distinguish a valuable customer requirement from an expensive distraction.
Excellent written, verbal and presentation skills, including the ability to explain uncertain or complex technical findings to engineers, operators, commercial stakeholders and senior decision-makers.
A record of turning repeated technical work into clear, usable processes, templates or playbooks that improved delivery and were adopted by others.
Willingness and practical ability to travel regularly within the UK and internationally, sometimes at short notice and with uneven intensity across the year.
Confident building and adapting fixtures, sensor assemblies, wiring and test setups; comfortable using workshop and laboratory tools safely.
Competent in low-voltage electronics, sensors, data acquisition and control interfaces; able to read schematics and diagnose systems methodically using appropriate test equipment.
Comfortable configuring software, examining logs and learning an unfamiliar technical platform.
Able to design tests, control variables, recognise poor-quality evidence and draw appropriately bounded conclusions from noisy real-world data.
Hands-on and credible: You enjoy making, testing and fixing things, and build trust with customers’ engineers through practical problem-solving and sound technical judgement.
Commercially aware: You understand that technical work should lead to customer value and a viable commercial outcome, without overpromising to get there.
Structured under pressure: You define the problem, protect safety and data quality, communicate clearly and keep ownership until the issue is resolved.
Autonomous and accountable: You can operate independently at a customer site, make autonomous decisions and escalate before a risk becomes a surprise.
A pragmatic function builder: You can turn tacit knowledge and ad hoc delivery into simple processes, SOPs and measures that colleagues actually use, without creating bureaucracy for its own sake.
Collaborative and low-ego: You share field evidence openly, involve the right specialists and care more about the correct answer than whose answer it was.

Skills

Hardware integration
Electronics and control engineering
Software configuration
Data analysis
Experimental design
Technical writing
Presentation skills
Process improvement
Customer support
Troubleshooting
Battery sector experience (useful)
Scientific instrument applications engineering (useful)
Non-destructive testing (useful)
Test and measurement (useful)
Automation (useful)
Process control equipment (useful)
Electrochemistry (useful)
Battery manufacturing (useful)
Cell quality (useful)
Acoustic measurement (useful)
Ultrasonic measurement (useful)
Signal processing (useful)
Machine vision (useful)
Manufacturing line integration (useful)
PLCs (useful)
Industrial communications (useful)
Safety interlocks (useful)
Quality systems (useful)
Factory acceptance testing (useful)
Site acceptance testing (useful)
Deep-tech start-up experience (useful)
International customer support (useful)
Technical selling (useful)
Customer negotiation (useful)
Renewals (useful)
Expansion (useful)
Channel enablement (useful)

Location

UK
International (Europe, North America, Asia)

Work Type

Full-time
Onsite (with travel)

Experience Level

Mid-level (5-8 years)

Education Level

Degree in electrical, electronic, mechanical, mechatronic, systems or control engineering, physics, or equivalent practical experience.

Salary/Compensations

£50,000–£60,000

Benefits

Private health insurance
Life insurance
Competitive pension plan with a 5% employer contribution
28 days’ annual leave
UK bank holidays
One-week Christmas shutdown

About the Company

Sention Technologies is transforming diagnostics for the electrochemical industry, enabling unprecedented insight into battery performance, quality and safety.
Our proprietary ultrasound-based technologies allow us to see inside batteries and turn complex measurements into actionable data through our hardware and software platforms.
By reducing waste, increasing productivity and improving safety, our solutions help R&D teams, battery manufacturers, cell and pack integrators, and fleet operators meet the demands of the energy transition.
Our ambition is to make advanced battery diagnostics practical from the laboratory to high-volume manufacturing.