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About the Role

As Manager, Business Services Treaty North America, you set clear priorities, ensure consistent quality and timely delivery, and act as a key interface between Underwriting, Client Markets, Finance, Risk, and global Operations partners. The role plays a critical part in driving operational stability, continuous improvement, and transformation aligned with the target operating model.

Responsibilities

Lead, coach, and develop team leaders and team members, including goal setting, performance management, talent development, and succession planning.
Set, monitor, and improve performance targets using defined KPIs and metrics covering quality, turnaround time, productivity, and operational risk.
Act as the primary Business Services representative for Treaty stakeholders in North America, building strong, trusted, and collaborative partnerships.
Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance.
Drive standardization, simplification, and automation in line with RBO principles and the global Target Operating Model (TOM).
Manage capacity planning and resource allocation across locations to ensure scalable and resilient service delivery.
Own the end-to-end delivery of the Treaty Business Services service catalogue for North America, covering submissions, renewals, and post-bind activities.
Ensure consistent execution of global standards, processes, and roles across markets and lines of business.
Proactively prepare the organization for peak renewal periods and changing market demands through effective demand and capacity planning.
Establish a strong performance culture focused on accountability, transparency, and continuous improvement.
Lead the regional implementation of strategic initiatives such as Underwriting task transfer, process harmonization, and operating model evolution.
Partner with global peers and Centers of Expertise to align ways of working and embed best practices across Treaty Business Services.
Identify and drive opportunities for digitization, automation, and simplification to improve efficiency and reduce operational risk.
Support the pilot, rollout, and stabilization of new services and delivery models within North America.
Ensure a strong operational risk and control environment across all Treaty Business Services processes.
Maintain audit-ready operations, addressing findings and embedding sustainable remediation actions.
Ensure compliance with internal policies, underwriting standards, and relevant regulatory requirements.

Requirements

Proven experience leading Business Services, operations, or underwriting support teams within reinsurance, insurance, or financial services.
Strong understanding of Treaty reinsurance processes and the end-to-end underwriting lifecycle.
Demonstrated ability to stabilize and scale service delivery across markets while leading change initiatives.
Experience owning KPIs, capacity planning, and service performance in a matrix, multi-location environment.
Strong analytical, problem-solving, and decision-making skills, with a data-driven approach to performance management.
Excellent communication and stakeholder management skills, with the ability to influence across functions and regions.
Fluent in English; additional languages are a plus.

Skills

Leadership
Underwriting Support Operations
Business Services Management
Performance Management
Talent Development
Succession Planning
KPIs and Metrics
Stakeholder Management
Process Improvement
Standardization
Simplification
Automation
Capacity Planning
Resource Allocation
Operational Risk Management
Governance
Change Management
Analytical Skills
Problem-Solving
Decision-Making
Data-Driven Approach

Location

Kansas City, MO
Armonk, NY

Work Type

Hybrid
Onsite

Experience Level

Experienced people leader

Salary/Compensations

Kansas City, MO: $108,000 - $162,000
Armonk, NY: $118,000 - $178,000

About the Company

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.
We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients.
This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.
We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Equal Opportunity

Swiss Re is an equal opportunity employer.
It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law.
Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request.
If contacted for interview, please inform the Recruiter/HR Professional of the accommodation needed.