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About the Role

Lead a portfolio of stores in West London, partnering with store leaders to drive exceptional performance across people, client experience, commercial results, and operational excellence. This high-impact leadership role involves inspiring, coaching, and influencing to build high-performing teams and strong store cultures, shaping the future of the business by developing talent, elevating client experiences, identifying growth opportunities, and ensuring consistent execution of SEPHORA's standards and strategy.

Responsibilities

Act as the driving force behind the performance, culture, and growth of the region.
Ensure every store consistently delivers by combining strategic thinking with hands-on leadership.
Lead, coach, and develop Store Directors and leadership teams, creating high-performing, engaged, and inclusive store cultures.
Build strong succession pipelines by recruiting, developing, and retaining exceptional leadership talent.
Drive employee engagement and performance through effective coaching, feedback, and development planning.
Partner with Store Leadership to deliver and exceed sales, productivity, and KPI targets across the region.
Translate commercial strategies into action, ensuring excellent execution of campaigns, launches, and business initiatives.
Analyze market trends, customer insights, and competitor activity to identify opportunities and drive regional performance.
Champion SEPHORA's client-first approach, ensuring stores consistently deliver exceptional experiences and service standards.
Drive adoption and performance of loyalty programmes, services, and client engagement initiatives throughout the region.
Lead adherence to operational standards, policies, procedures, and compliance requirements across all stores.
Monitor inventory, cash handling, shrinkage, merchandising, and store standards to ensure operational excellence.
Conduct regular store visits, audits, and performance reviews to identify opportunities and drive continuous improvement.
Support new store openings, relocations, and growth initiatives, ensuring successful execution and team readiness.
Partner with cross-functional stakeholders to deliver regional priorities and strategic business projects.

Requirements

Inspirational retail leader with a proven track record of delivering results through people.
Significant multi-site experience with responsibility for people, commercial performance, and operations.
Strong track record of leading, coaching, and developing high-performing leadership teams.
Proven ability to drive sales growth, productivity, and operational excellence across multiple locations.
Strong commercial acumen, with the ability to interpret performance data and translate insight into action.
Exceptional leadership and influencing skills, with experience building strong cultures and engaging diverse teams.
Passion for delivering outstanding client experiences and creating customer-focused environments.
Experience leading change, managing competing priorities, and operating effectively in a fast-paced environment.
Strong understanding of retail operations, compliance, stock management, and loss prevention principles.
Excellent communication and stakeholder management skills, with the ability to build relationships at all levels.
A growth mindset, resilience, and a passion for developing future leaders.
Flexibility to travel regularly across the region and support business needs as required.

Skills

Leadership
Coaching
Talent Development
Sales Management
Commercial Strategy
Client Experience
Retail Operations
Stakeholder Management
Change Management

Location

West London

Work Type

Full-time

Experience Level

Multi-site experience

Salary/Compensations

Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
Performance-based commission tied to collective store success.

Benefits

SEPHORA University - receive industry‑leading product, customer care and development training.
Allowances tailored to your role and location - including shoes, lunch and more.
Competitive pay that grows with you.
Performance‑based commission tied to collective store success.
A generous employee discount across the world’s best beauty brands.
A paid day off on your birthday.
Access to a perks and wellbeing platform offering discounts, wellness support, and more.
Generous holiday allowance, plus the option to buy extra days.

About the Company

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity.
From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK.
If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

Equal Opportunity

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.