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About the Role
The Network Implementation Manager owns the end-to-end journey of new provider groups onto the Lantern network, ensuring a smooth launch. This role manages a portfolio of implementations, serves as a single point of contact, and ensures adherence to timelines and collaboration across departments.
Responsibilities
- Own the full lifecycle of network implementations, including new provider group and network roll-outs, file implementations, client renewals, and organizational initiatives, from contract execution through go-live across all service lines.
- Lead the handoff from Network Growth, facilitating internal and client-facing calls covering referrals, claims, billing, and points of contact.
- Build and manage project plans and a tracking system to keep every launch on schedule.
- Confirm contract and specialist records are accurate.
- Send the official go-live handoff to the client and receiving Provider Success Manager once qualification and payment setup criteria are met.
- Provide 30 days of qualification support and monitor claims submission and payment accuracy for up to 90 days post-launch, partnering with Provider Success Managers on any issues.
- Serve as the primary point of contact for implementation projects and client customization needs, coordinating across departments to gather and meet requirements.
- Provide regular status updates to leadership on progress, risks, and milestones.
- Build strong client relationships grounded in a client-centric approach.
- Provide guidance across teams supporting provider implementation and network integration.
- Maintain and evolve the Network Implementation SOP, process flows, and templates.
- Own QA of all client launch deliverables.
- Develop trackable metrics to measure launch success.
Requirements
- Bachelor's degree and 5+ years of relevant experience.
- Demonstrated ability to collaborate across multiple departments.
- Demonstrated ability to manage various key stakeholders.
- Ability to thrive in a matrixed organizational structure.
- Ability to thrive in a fast-paced, high-pressure, start-up-like environment.
- Excellent problem-solving skills.
- Excellent decision-making skills.
- Excellent organizational skills.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to multitask.
- Motivated, collaborative team player with a positive attitude.
- Proficiency with project management tools (e.g., Microsoft Project, Jira, Monday.com, Salesforce).
- Prior experience working directly with provider groups, practice administrators, or clinical operations teams (preferred).
- Familiarity with provider credentialing, qualifications, or network enrollment workflows (preferred).
- Exposure to provider-facing technology platforms (portals, EMRs, or similar go-live environments) (preferred).
- Prior management or influence experience with colleagues and/or associates (preferred).
Skills
- Project Management
- Stakeholder Management
- Cross-functional Collaboration
- Client Relationship Management
- Process Improvement
- Problem-Solving
- Communication
- Attention to Detail
- Multitasking
Location
- Dallas, TX
- New York, NY
Work Type
- Hybrid
Experience Level
- 5+ years of relevant experience
Education Level
- Bachelor's degree
Salary/Compensations
- $90,000–$110,000
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
About the Company
- Lantern is the specialty care platform connecting people with the best care when they need it most.
- Lantern curates a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more.
- Lantern delivers excellent care with significant cost savings to employers and their workforces.
- Lantern pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey.
- Lantern provides convenient access to specialists nationwide.
- Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.
- Learn more about us at lanterncare.com.
Equal Opportunity
- Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.