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About the Role
Pylon is building a software-driven closing and funding platform to make the mortgage closing process deterministic and automated. As Head of Closing & Funding, you will bring operating expertise to own controls, exceptions, quality standards, and domain knowledge to enable Product and Engineering to automate the closing process safely.
Responsibilities
- Own closing and funding domain expertise from clear-to-close through funding.
- Identify repetitive coordination, document, settlement, and funding work that should be automated or eliminated.
- Translate closing workflows, state and settlement nuances, and expert judgment into product requirements and operating rules.
- Build human-review queues, controls, SLAs, and escalation paths for unsupported or exceptional cases.
- Reduce redraws, funding delays, defects, and unnecessary manual touches.
- Establish metrics for automated workflow coverage, exception rates, cycle time, quality, and manual intervention.
- Partner closely with Underwriting, Account Management, Post-Closing, Product, and Engineering.
- Build the expert operations layer required as volume grows.
Requirements
- Significant mortgage closing and/or funding leadership experience.
- Experience operating at 250 to 300+ loans per month, ideally substantially more.
- Strong preference for wholesale lending experience.
- Deep understanding of closing operations, documents, settlement, and funding workflows.
- Demonstrated ability to improve process, quality, or throughput.
- Comfortable making domain knowledge explicit enough for technical teams to encode.
About the Company
- America’s $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build wealth.
- Pylon started from zero and created the first vertically integrated mortgage platform that turns origination into a single API.
- Publicly traded companies and the country’s largest originators are already building on Pylon. Revenue is compounding monthly.
- We’re backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.
- Working at Pylon isn’t for those seeking comfort. The people who thrive here have high agency, strong opinions, and a track record of delivering outcomes without direction. Many of us are former founders. We move quickly, challenge each other directly, and take full ownership of results. It’s hard work, but it will be worth it.
- Join us in building America’s mortgage rails.