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About the Role
Pylon is building a software-driven post-closing platform to manage funded loans efficiently. As Head of Post-Closing, you will provide scaled post-close expertise, owning controls, exception management, quality standards, and domain knowledge to enable Product and Engineering to automate key workflows.
Responsibilities
- Own post-closing domain expertise from funding through downstream readiness.
- Define controls and checks for loan completeness and readiness for the next stage.
- Translate deficiency patterns, collateral requirements, document rules, and post-close judgment into product requirements and operating rules.
- Build human-review queues, SLAs, and escalation paths for exceptions.
- Establish KPIs for deficiencies, defects, cure time, manual touches, completeness, and automated workflow coverage.
- Create feedback loops with relevant departments to eliminate recurring defects upstream.
- Help automate document tracking, reconciliation, deficiency detection, and downstream delivery workflows.
- Build the expert operations and QA layer required as volume grows.
Requirements
- Significant mortgage post-closing leadership experience at a scaled lender.
- Strong preference for wholesale mortgage experience.
- Experience handling substantial monthly funded-loan volume.
- Deep understanding of post-close document, deficiency, collateral, quality, and delivery workflows.
- Demonstrated ability to build controls, reduce rework, and identify root causes.
- Comfortable making domain expertise explicit enough for technical teams to encode.
About the Company
- America’s $13T mortgage market is one of the most important financial systems in the world.
- Pylon has created the first vertically integrated mortgage platform that turns origination into a single API.
- Publicly traded companies and the country’s largest originators are already building on Pylon.
- Revenue is compounding monthly.
- Backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.
- Pylon is not for those seeking comfort; people thrive here with high agency, strong opinions, and a track record of delivering outcomes without direction.
- The team moves quickly, challenges each other directly, and takes full ownership of results.
- Join us in building America’s mortgage rails.