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About the Role

Own the implementation and launch experience for high-value DoorDash for Business and Catering customers, serving as the customer's launch quarterback. Translate business needs into product configuration, technical setup, and onboarding strategy. Consult on platform configuration, support technical integrations (SSO, SCIM), establish user-management solutions (SFTP), and train administrators. Develop launch strategies to drive awareness, enrollment, engagement, and adoption. Partner with customers, Account Executives, and internal teams to solve problems and ensure long-term success.

Responsibilities

Own a portfolio of new customer implementations from Sales handoff through successful launch, driving milestones, SLAs, and an exceptional onboarding experience
Translate customer goals and use cases into the right product configuration and launch plan, consulting on program design and setup
Guide technical implementation, including integrations such as SSO and SCIM and user-management solutions such as SFTP
Prepare customers for launch by training administrators on the Admin Portal and developing communication strategies that drive employee enrollment, engagement, and adoption
Partner with Account Executives and cross-functional teams to proactively identify risks, resolve blockers, and keep launches on track
Use AI, automation, customer insights, and product expertise to solve problems, improve the onboarding experience, and continuously scale and optimize implementation playbooks

Requirements

2+ years of experience in customer onboarding, implementation, customer success, technical support or a related customer-facing role
Experience owning customer projects or implementations end-to-end
Ability to manage multiple launches, priorities, dependencies, and deadlines simultaneously
Technically curious and comfortable learning complex products
Ability to guide customers through configuration and integrations
Ability to translate business needs into actionable solutions
Strong communicator and relationship builder
Ability to confidently lead customer meetings, trainings, and technical or operational discussions while driving accountability
Proactive, analytical problem solver who identifies risks early
Ability to use data to inform decisions
Thrives in a fast-moving, evolving environment
Fluent in using AI and modern productivity tools to work more efficiently, improve problem-solving, and raise the quality and scale of work

Skills

Customer Onboarding
Implementation
Customer Success
Technical Support
Project Management
Technical Integrations (SSO, SCIM)
User Management (SFTP)
AI Tools
Modern Productivity Tools

Location

United States
Illinois
Colorado
NYC
Remote

Work Type

Full-time
Remote

Experience Level

2+ years of experience

Salary/Compensations

$78,200—$115,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)

About the Company

DoorDash for Business provides meal solutions to corporate clientele, aiming to be the premier benefits partner for executives, employees, and administrators globally.
Leverages the DoorDash platform to deliver industry-leading selection, quality, and customer service to business customers.
Building an entrepreneurial, customer-obsessed, and fast-moving team to create products and services for the future of work.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
A technology and logistics company that started by enabling door-to-door delivery, expanding to be a go-to for any and all goods.
Growing rapidly and changing constantly, offering opportunities to share unique perspectives, solve new challenges, and own careers.
Committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Equal Opportunity

Committed to growing and empowering a more inclusive community within our company, industry, and cities.
Hires and cultivates diverse teams of people from all backgrounds, experiences, and perspectives.
Believes true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Strives to prevent subtler forms of inappropriate behavior like stereotyping.
Values a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Considers for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations).
Provides accommodations upon request for individuals needing assistance during the application process.