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About the Role
Maintain and optimize infrastructure, focusing on identity management, Microsoft 365 administration, virtualization, and security. Support customer and internal applications, collaborating with teams across multiple locations. Seeking applicants with strong technical expertise, a proactive mindset, and a passion for process improvement.
Responsibilities
- Administer and maintain identity and access management systems, including Entra Active Directory, multi-factor authentication, and single sign-on.
- Manage Microsoft 365 services, including Teams, OneDrive, and Office suite, and configure OAuth workflows.
- Support virtualization platforms, such as VMware and Hyper-V.
- Participate in a 24x7 on-call rotation and respond to infrastructure incidents and critical outage calls.
- Collaborate with cross-functional teams across Austin, Irvine, and remote locations.
- Contribute to security and compliance efforts, including SOX and audit reporting.
- Document processes and share knowledge across the team.
- Serve as a subject matter expert for VMware and Microsoft Windows administration.
- Work tickets from a service desk queue and use scripting technologies to automate tasks.
- Partner with vendors and other teams to architect and implement solutions.
- Document design and support procedures for routine tasks to leverage Tier 1 and Tier 2 support.
- Lead and participate in process improvement, solutions implementation, and project leadership.
Requirements
- 5+ years’ experience in server administration, with demonstrated success in identity management, authentication, single sign-on, multi-factor authentication, and Entra Active Directory.
- Strong Microsoft 365 administration skills, including Teams, OneDrive, and Office suite.
- Familiarity with virtualization technologies, such as VMware and Hyper-V.
- Proficiency in PowerShell scripting.
- Understanding of identity and access management concepts and best practices.
- Demonstrated history of leading projects.
- Subject matter expertise in several of the following technologies: Red Hat Enterprise Linux (RHEL) and RH Satellite, Backup and recovery solutions (Commvault, Cohesity), SAN networking, TLS certificate lifecycle management automation, Networking (DNS, DHCP, VLANs, VMware VDS), Data center hardware (servers, storage, networking), Multiple hypervisors (e.g., Proxmox, OpenShift, Hyper-V).
- Experience with G Suite, including migration into Microsoft 365.
- Citrix experience.
- Experience with automation tools.
- Teams administration in a multi-geo enterprise environment.
- Exposure to hybrid environments, including on-premises Active Directory.
- History of automating routine tasks and commitment to creating documentation.
- Passion for learning new technology.
Skills
- Identity Management
- Microsoft 365 Administration
- Virtualization
- Security
- Entra Active Directory
- Multi-factor Authentication
- Single Sign-On
- Microsoft Teams
- OneDrive
- Office Suite
- OAuth Workflows
- VMware
- Hyper-V
- PowerShell Scripting
- SOX
- Audit Reporting
- Red Hat Enterprise Linux (RHEL)
- RH Satellite
- Commvault
- Cohesity
- SAN Networking
- TLS Certificate Lifecycle Management
- DNS
- DHCP
- VLANs
- VMware VDS
- Data Center Hardware
- Proxmox
- OpenShift
- G Suite
- Citrix
- Automation Tools
- On-premises Active Directory
Location
- Austin
- Irvine
- Remote
Work Type
- Hybrid
Experience Level
- Senior
- 5+ years
Salary/Compensations
- $105,000 - $178,000 USD
Benefits
- Comprehensive health and wellness benefits
- Opportunities for mentorship, continuing education, and focused career goal setting
- Free LinkedIn Learning licenses
- Mentoring Program
- Inclusive, global workplace
- Policies built on mutual trust and support
- Comprehensive support for international relocations and permanent residency processes
About the Company
- At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunity
- Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer.