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About the Role
The position provides administrative support to unit supervisor and staff, interacting routinely with Texas Department of Family and Protective Services staff and the general public.
Responsibilities
- Answers and screens telephone inquiries, takes and routes messages, and records intake information for referral to caseworkers.
- Greets visitors, responds to general questions, and directs callers to the proper location.
- Prepares correspondence, forms narratives, travel vouchers, meeting notes, and performance evaluations.
- Assists staff with office processes and operations, including solving office software and equipment problems.
- Sorts and routes mail.
- Prepares various forms, including time and leave, and arrangements and reimbursement for travel.
- Assists with training activities as needed to back up other unit administrative assistants.
- Maintains a system for progress updates.
- Develops and maintains various forms, case files, and reports.
- Performs data entry into IMPACT and other electronic programs and systems.
- Provides program and agency information and/or makes referrals to other community resources.
- Attends work on a regular and predictable schedule.
- Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
- May be required to work with DFPS caseworkers in providing supervision of children without placement (CWOP).
- Assists the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include safety, food, hygiene, education and entertainment/recreational activities.
- Completes related training and abides by agency cybersecurity and communications system usage policies.
Requirements
- Graduation from high school or equivalent.
- One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.
- Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.
- Applicants selected for hire must pass a background check and if applicable a driver’s record check.
- Must bring I-9 documentation on the first day of work.
- Must provide documentation to DFPS to show identity and authorization to work in the US.
Skills
- Knowledge of office practices and administrative procedures.
- Skill in using Microsoft Works or Windows environment.
- Skill in establishing and maintaining effective working relationships.
- Skill in effective verbal and written communication.
- Skill in working in an office supporting several staff members.
- Ability to interact with all levels of staff.
- Ability to work independently in a fast-paced environment.
- Ability to operate a personal computer and various software packages at an advanced level.
- Ability to effectively handle multiple assignments in a dynamic environment.
- Ability to work with confidential information.
- Ability to operate basic office equipment such as fax, copying, and adding machines.
- Familiarity with WCAG 2.1 AA and Section 508 to create accessible content.
Location
- AUSTIN
Work Type
- Full time
- Not Eligible for Telework
Experience Level
- One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.
Education Level
- Graduation from high school or equivalent.
- Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.
Salary/Compensations
- $2,694.34 - $3,404.91 Monthly
Benefits
- 100% paid health insurance for employee, and 50% paid for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service.
- Options to save even more with 401(k) and 457 plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance.
- Flexible spending accounts for added tax savings on health and dependent care.
- Employee discounts on gym memberships, electronics, and entertainment.
- Potential eligibility for Public Service Loan Forgiveness.
About the Company
- The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive through investigations, services, and referrals.
Equal Opportunity
- In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.