Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Head of Agency and Creative Operations role.

Rezi rewrites your resume against ELC Beauty LLC's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Head of Agency and Creative Operations posting at ELC Beauty LLC — free, in seconds.

About the Role

The Estée Lauder Companies is seeking an inspiring and commercially minded Head of Creative Operations to lead the transformation of our UK&I content ecosystem. This pivotal leadership role will translate global principles into a clear, connected, and future-focused UK&I content strategy and operating model, ensuring the right work is prioritized, delivered effectively, and supported by appropriate investment. You will collaborate with various teams to establish a high-performing content ecosystem that supports commercial priorities and brings brands to life with creativity, consistency, and impact.

Responsibilities

Lead the transformation of the UK&I content operating model, translating global principles into a clear and locally relevant approach.
Define and implement a cohesive UK&I content strategy aligned to business, brand, and commercial priorities.
Establish how content work is prioritized, commissioned, delivered, and resourced across the UK&I ecosystem.
Align content demand, investment, and capacity to areas of greatest commercial opportunity.
Make clear and commercially informed trade-offs when demand exceeds available resources.
Provide senior leadership across internal creative capabilities, agency partners, and freelancers.
Build strong, collaborative partnerships with Brand Leadership, Finance, Procurement, Legal, Data, and Media teams.
Create effective ways of working, governance, and decision-making across the content ecosystem.
Champion continuous improvement across quality, effectiveness, efficiency, and innovation.
Ensure the operating model remains scalable, flexible, and future-focused as business and consumer needs evolve.

Requirements

Significant experience leading creative operations, content transformation, or a similar function within a complex, multi-brand, or matrixed organization.
Strong understanding of the UK&I commercial landscape, brand strategy, and integrated marketing priorities.
Demonstrable experience designing and implementing operating models that connect people, partners, processes, and investment.
Ability to translate strategic ambition into practical, measurable ways of working.
Strong commercial and financial acumen, with confidence in prioritizing investment and making informed resource allocation decisions.
Proven experience leading and influencing senior stakeholders across multiple functions.
Collaborative leadership style, with the ability to build trust and create clarity in complex environments.
Experience managing internal creative teams and external agency or freelance partnerships.
Strong judgment and decision-making skills, with the confidence to make difficult trade-offs.
Passion for creativity, innovation, and operational excellence, with a focus on delivering meaningful impact for brands and consumers.
Excellent communication and influencing skills, with the ability to inspire teams and drive change.

Skills

Creative Operations
Content Transformation
Operating Model Design
Content Strategy
Commercial Acumen
Financial Acumen
Resource Allocation
Stakeholder Management
Leadership
Collaboration
Communication
Influencing
Change Management
Creativity
Innovation
Operational Excellence

Location

UK&I

Work Type

Full-time

Experience Level

Senior Leadership

About the Company

The Estée Lauder Companies is a global leader in beauty and skincare.