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About the Role

Gopuff is seeking a self-starting and entrepreneurial leader for the Site Manager role within the Field Operations team. This fast-paced role requires drive, grit, positivity, and enthusiasm to lead a local team and independent Driver Partners, ensuring a perfect customer experience.

Responsibilities

Plan, direct, and be accountable for all facility operations including deliveries, inventory, equipment, and systems.
Drive improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
Train and coach associates in the facility to work safely while following all standard work and processes.
Be accountable to drive the financial performance of the site by ensuring budgeted productivity, labor, and other expenses are achieved.
Ensure compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
Implement and monitor Safety and Human Resource compliance, asset protection, safety controls, oversee the safety of people and products, and conduct operational and quality assurance reviews.
Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation, and assigned records.
Create and implement plans to improve the safety, culture, and financial performance of the facility.

Requirements

3+ years of experience in a fast-paced environment leading a blended workforce of W2 and 1099 employees.
Retail, grocery, military, restaurant, or equivalent experience.
Strong written and verbal communication skills.
Strong skills with conflict resolution.
Strong skills with team development and engagement.
Proficiency in computer usage, email, and Google Suite.
Ability to lead in an ever-changing environment.
Proven track record of being a change agent with improving processes and efficiencies.
Ability to work with fluid schedules, be available during peak hours of operation (5pm - 3am), and support facility on weekends and/or holidays as needed.
Ability to stand, bend, reach, and walk during shifts.
Ability to lift up to 49 pounds.

Skills

Conflict resolution
Team development
Team engagement
Computer usage
Email
Google Suite
Change agent
Process improvement
Efficiency improvement
Spanish fluency

Location

Onsite

Work Type

Full-time

Experience Level

3+ years

Education Level

Bachelor's degree preferred

About the Company

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
We’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Join us on Team Blue.

Equal Opportunity

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws.
We believe in diversity and encourage any qualified individual to apply.