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About the Role

Direct Agents is seeking an experienced Strategic Account Supervisor to join our Client Services leadership team. The ideal candidate has a proven track record within digital media (agency side), exceptional communication skills, and a passion for driving client growth while inspiring and motivating a team.

Responsibilities

Supervise and manage assigned client accounts, building effective communication and strong working relationships.
Serve as a day-to-day contact for clients, ensuring their inquiries, concerns, and requests are addressed promptly and professionally.
Lead client-facing meetings, including quarterly business reviews and strategic planning sessions, to present campaign results, performance insights, and growth opportunities.
Proactively identify and monitor potential red flags that may impact campaign performance, client relationships, or overall engagement, ensuring timely solutions.
Lead the setup of new client accounts and campaigns, ensuring all elements are optimized for success.
Develop comprehensive campaign strategies that align with client objectives and identify opportunities for new channel initiatives.
Coordinate the process of retrieving creative assets, building ad copy, managing technical integrations, and QAing previews prior to launch.
Oversee end-to-end campaign execution, collaborating with internal teams to ensure smooth launches, alignment with client objectives, and performance optimization.
Ensure impeccable use of ClickUp and other project management tools to maintain operational excellence, visibility, and accountability across campaigns.
Monitor campaign performance, analyzing data to deliver actionable insights and executive recommendations.
Generate reports detailing spend, budgets, and media placements, ensuring accuracy and clarity for client-facing updates.
Proactively workshop ideas to improve performance, identify new opportunities, and drive incremental growth.
Support the sales and media buying teams by preparing contracts, proposals, and supporting documentation.
Identify upsell and cross-sell opportunities by staying informed on client needs and industry trends.
Contribute to the development and presentation of solutions in client meetings and new business pitches.
Mentor members of the Account Management team, providing clear direction, feedback, and career development support.
Lead training sessions for the Account Management team and manage onboarding for new employees.
Collaborate across internal teams to ensure alignment, resolve issues, and maintain high-quality client deliverables.
Foster a collaborative, solution-oriented work environment that encourages teamwork and knowledge sharing.

Requirements

5–7 years of account management experience with a proven track record of driving significant client growth
Demonstrated experience managing high-value accounts
Experience presenting to and influencing C-level executives
Strong time management skills—ability to prioritize, meet deadlines, and work in a fast-paced environment
Must be self-motivated, highly organized, and a team player with strong attention to detail
Experience with a project management platform (ClickUp, Asana, Monday, etc.)

Skills

Digital media (agency side)
Client growth
Team motivation
Search
Programmatic Display
Social
Emerging marketing channels
Advanced strategic thinking
Business acumen
Strong analytical skills
Data interpretation capabilities
Exceptional presentation skills
Communication skills
Leadership
Influence across all organizational levels
Performance marketing ecosystem
Emerging trends
Driving measurable business results

Location

NYC headquarters

Work Type

Full-time

Experience Level

5-7 years of account management experience

Salary/Compensations

$100,000 - $110,000 base salary
Potential semi-annual bonus based on company and individual performance

Benefits

Regular performance reviews with quarterly growth path check-ins
Comprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)
15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leave
New MacBook Pro and access to cutting-edge AI tools across the agency
Sun-drenched penthouse Acceleration Hub on 5th Avenue in Flatiron—with commuter benefits and Citibike membership
Dog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambition

About the Company

Direct Agents is not a traditional agency. We are an elite team of builders and operators—growth strategists, media architects, and creative thinkers—who partner with ambitious brands to drive measurable revenue growth.
Backed by Kanopy AI, our proprietary intelligence platform, and exclusive partnerships with tech and media platforms, we deliver the kind of unfair advantage that helps clients dominate, not just compete.
We operate at the intersection of technology, media, and strategy—where AI meets human expertise to produce outcomes that neither can achieve alone.
Our client roster includes brands like Tennis Channel, Marvel, NYSE, Morgan Stanley, Prologis, and DistroKid.
Direct Agents isn't for everyone—and that's by design. We're building something different.
Proprietary AI That Actually Works: Kanopy AI is our custom-built intelligence platform—real-time campaign optimization, media mix modeling, natural language analytics, and algorithm enrichment that gives our clients (and our team) a genuine edge. This isn't a buzzword; it's operational.
Exclusive Platform Access: Direct partnerships across Google AI Search, Meta, TikTok, Amazon, Freewheel, Teads, Stackadapt, and best-in-class tech and media partners.
An Elite, Not Bloated, Team: 100+ operators who move fast, think deeply, and ship work that matters. No layers of bureaucracy. Direct access to senior leadership and the executives building the strategy.
AI Integration Across Everything: Claude, ChatGPT, and proprietary AI tools are embedded in our workflows—from data analysis and creative versioning to strategic planning and client intelligence.
9x Crain's Best Places to Work: A people-first culture with a 12-month average time to promotion, a 4-day workweek, and genuine investment in career development.
Certified Minority-Owned Business: 48% BIPOC representation across the agency, 60% female representation—a team that reflects the diverse markets we serve.