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About the Role
Insta-Cash Pawn is seeking a Store Manager in Marshall, Texas, to oversee daily financial and operational performance by enforcing company policies and procedures. This role is crucial for driving loan balance growth, sales, and profitability through effective leadership and customer engagement.
Responsibilities
- Enforce all company policies and procedures.
- Recruit, hire, train, and retrain employees in conjunction with Human Resources.
- Execute new policies, procedures, and programs as developed by the company.
- Manage customer service initiatives and complaints.
- Manage overall store operations.
- Communicate company objectives to store-level employees.
- Provide recommended changes to company policy, procedure, and programs to grow the business.
- Drive area loan balance growth, sales, and profit plans to pre-determined goals.
- Utilize Goals & Objectives to manage the business and assess individual store results.
- Lead and direct the development of store-level loan balance and sales goals and action plans.
- Interact with customers to understand loan and shopping behaviors and employee/customer experience.
- Ensure employees are current with product knowledge, product use, and product value through training.
- Formally address trends of underperformance with performance improvement plans.
- Ensure accurate completion and maintenance of regulations from the Bureau of Alcohol, Tobacco, Firearms and Explosives.
- Ensure accurate completion and maintenance of regulations from the Texas Office of Consumer Credit Commissioner.
- Focus on customer engagement through quality, ideas, acknowledgment, and inspiration.
- Ensure all employees greet, engage, demonstrate, inspire, and manage the floor and customer flow for an outstanding in-store customer experience.
- Set high expectations for excellent customer service and hold the management team accountable.
- Ensure store employees are trained and compliant with inventory management processes, including strategic pricing and inventory turn standards.
- Ensure stores accurately utilize marketing and inventory labels to maintain visual/merchandising standards.
- Ensure the store merchandising environment excites customers about merchandise uniqueness.
- Ensure the overall 'people plan' reflects high standards and succession planning, with mentoring and leadership development.
- Manage stores to work within labor scheduling models that best meet customer needs.
- Ensure stores have bench strength for future management needs.
- Maintain a current career path/employee assessment overview of each store team.
- Manage store management teams to successful company, local, state, federal, and human resource compliance standards.
- Administer HR policies and procedures and ensure compliance.
- Effectively communicate company objectives to store team members.
- Effectively communicate store improvement plans to the Area Supervisor weekly.
- Carry out company policies.
- Plan short-range action-steps to carry out goals.
- Organize the work group, and assign and delegate projects.
- Direct tasks, jobs, and projects.
- Train, lead, and motivate subordinates, and develop group cohesiveness.
- Solve routine daily problems.
- Control or evaluate performance of subordinates and the department.
- Discipline subordinates.
Requirements
- Minimum 3 years management experience in the pawn industry required.
- Must meet all eligibility requirements for a Pawnbroker License in the State of Texas.
- Must pass drug test.
- Ability to work in a demanding retail environment.
- Ability to lift 50 lbs.
Skills
- Results-oriented and proven track record in achieving goals
- Outstanding leadership skills.
- Inspiring interpersonal effectiveness to lead team, train talent and effect change.
- Superior ability to establish and maintain relationships quickly and easily
- Self-confidence
- Superior organizational and people skills
- Superior strategic and analytical thinking ability
- Ability to be flexible, learn quickly, and adapt to change
- Ability to plan and meet deadlines
- Ability to operate both independently and in a directed team effort
- Professional demeanor and appearance
- Attention to and respect for confidentiality
- Innovative
- Detail oriented
- Possess an “outgoing” personality which demonstrates enthusiasm and a sense of humor
- Willing to be a “doer” and “influencer”
- Proficient in all Microsoft Office Programs
- Ability to utilize a computer
- Proactive nature
Location
- Marshall, Texas
Work Type
- Full-time
Experience Level
- Minimum 3 years management experience in the pawn industry
Education Level
- Associate’s Degree or Related Experience Required
Salary/Compensations
- Competitive wages
Benefits
- Employer paid life insurance
- Paid vacation
- Sick time
- Four paid holidays off
About the Company
- Insta-Cash Pawn is looking for individuals to join our team.