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About the Role

As the Austin Headquarters A/V Support Specialist, you will be the go-to for audiovisual needs and executive meeting support. You will also assist the IT Support team with internal tech support issues, including troubleshooting, maintenance, account creation, and workstation configuration.

Responsibilities

• Provide rapid, hands-on support for IT, mobile devices, A/V systems, and software, particularly during meetings.
• Provide setup and live support for board meetings, virtual conferences, and town halls.
• Handle onsite and remote technical support cases through phone, email, and ticket submission.
• Create and maintain technical documentation.
• Install, configure, and troubleshoot operating systems and applications.
• Diagnose hardware problems with A/V systems, workstations, and printers.
• Identify root causes of technical problems, including network, hardware, and cabling issues.
• Administer M365, ensuring reliable operations, security, and performance across Exchange, SharePoint, Teams, OneDrive, and related services.
• Manage user accounts, group permissions, and license assignments.
• Maintain and support network infrastructure including switching, firewalls, and wireless equipment.

Requirements

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Deliver top-tier technical support to the C-level team.
• Occasionally work outside of normal business hours to be the technical contact for executive meetings.

Skills

• Strong understanding of Microsoft 365 to include Exchange, SharePoint, Teams, OneDrive, Entra, and Intune.
• Proficient knowledge of setting up A/V equipment.
• Excellent written and oral communication skills.

Location

• Austin

Work Type

• Onsite

Experience Level

• Relevant professional experience

Education Level

• Bachelor’s Degree in Computer Science or related field

Salary/Compensations

• $60,000-$70,000

Benefits

• Medical, Dental, Vision, HSA, FSA - All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO

About the Company

• Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality.
• We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth.
• Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape.
• Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.
• To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
• Helping customers grow by getting the most from their human capital.
• Helping our employees grow personally and professionally.
• Growing relationships in our communities that inspire goodness.
• Grow shareholder value
• Be the most trusted Human Capital Management resource to entrepreneurs everywhere.
• Reflect who we are and what we stand for as a company.
• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human

Equal Opportunity

• We are an equal opportunity employer.
• All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time.