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About the Role

Aon is seeking an Assistant Service Manager to support a team within the Client Service broker support area. This role is crucial for enhancing customer experience and involves client and market interactions, obtaining insurance quotes, addressing queries, negotiating terms, calculating premiums, and issuing documentation. The position will also contribute to data analysis, client projects, and new business tenders, playing a key part in evolving Aon's customer service delivery program.

Responsibilities

Playing a support leadership role in an insurance customer service and broking administration team
Act as a subject matter expert and provide operational support
Support the Service Manager with any escalations
Working to support Specialty Solution clients in a collaborative team
Responsible for onboarding, training, mentoring junior members of staff, compliance and some management tasks
Helping the Service Manager with the day to day running of the team, reporting, meetings and projects
Directly working with brokers to assist with client needs; from preparing renewals, working with insurers, to completing a variety of administration tasks
Build and maintain effective relationships with staff and key stakeholders and optimise Aon’s feedback model to drive ongoing development
Identify and support delivery of process improvement opportunities

Requirements

Strong administration and customer service skills
Ability to coach and mentor staff members
A commitment to exceptional client service with high level of attention to detail
Influencing and negotiation skills (inc. ability to delegate workflow)
Proficient in Microsoft office suits (Word, Excel, PowerPoint and Outlook)
Ability to think creatively and collaboratively with other staff members
Strong relationship building skills
Ability to analyse information and provide key insights
Able to work under minimal supervision
Strong organisation skills and work disciplines

Skills

Insurance
Customer service
Administration
Coaching
Mentoring
Attention to detail
Influencing
Negotiation
Delegation
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Creative thinking
Collaboration
Relationship building
Information analysis
Organisation

Location

Sydney
Melbourne

Work Type

Hybrid

Experience Level

Assistant Service Manager

Benefits

Comprehensive benefits package
Agile, inclusive environment
Manage wellbeing and work/life balance
Two Global Wellbeing Days per year
Variety of working style solutions (Smart Working)
Continuous learning culture

About the Company

Aon is in the business of better decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Equal Opportunity

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.
Aon is proud to be an equal opportunity workplace.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com