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About the Role
Our company is seeking a highly motivated and organized Corporate Concierge to join our team. The Concierge is responsible for delivering exceptional customer experiences and ensuring guest satisfaction within the conference center and premium dining floors, assisting with the support of catering and event operations as needed. This is a Monday to Friday role, requiring flexible hours for opening or closing shifts based on business needs.
Responsibilities
- Greet each guest or client warmly and build memorable experiences.
- Coordinate service based on individual client needs and event BEOs.
- Accommodate guest requests in a timely and courteous manner, ensuring follow-up.
- Use a personal touch in all email correspondence with clients.
- Work with the client team and onsite booking system to coordinate movement and bookings.
- Collaborate with the Events Team to address needs on the conference and premium dining floors.
- Demonstrate creative thinking and problem-solving skills.
- Anticipate, identify, communicate, and seek solutions for operational challenges.
- Manage incoming phone calls and client requests promptly.
- Respond to email correspondence as required.
- Follow client and company policies.
- Maintain a professional appearance and demeanor.
- Support the Events team with tasks such as managing reception areas, arranging buffet labels, dietary labels, Visitor Management System, and ensuring proper distribution of name badges.
- Collaborate with clients to detail assigned meetings.
Requirements
- Minimum 3 years’ experience in administration or customer service.
- Strong communication and analytical skills.
- Well-developed interpersonal skills.
- Excellent written and verbal communication skills.
- Well-developed organization skills.
- Ability to adapt to changing circumstances with ease.
- Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
Skills
- Event Management Software proficiency
- EMS proficiency is a bonus
Work Type
- Monday to Friday
- Flexible hours
Salary/Compensations
- Hourly wage rate of $22
- Final compensation based on relevant skills, experience, qualifications, and internal equity.
Benefits
- Total rewards offerings will be shared by the Talent Acquisition team.
About the Company
- This is a posting for an existing job vacancy.
Equal Opportunity
- Canadian work experience is not a requirement for this role.
- Artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.