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About the Role
Special Finance is growing and seeking motivated, customer-focused professionals for their Business Development Center. This role offers a strong base salary plus commission, with previous BDC or call center experience preferred but not required. Bilingual candidates are encouraged to apply. This is an excellent opportunity for outgoing, professional, organized individuals who enjoy working with customers to build a rewarding career.
Responsibilities
- Monitor, contact, and follow up with potential and existing customers via phone, internet leads, email, and dealership visits.
- Follow up and maintain relationships with former customers.
- Monitor and contact internet leads.
- Determine customer vehicle needs through active listening.
- Follow established call and email scripts.
- Set, confirm, and follow up on sales and service appointments.
- Conduct customer surveys and follow-up calls.
- Provide exceptional customer service throughout the customer experience.
- Perform other duties as assigned.
Requirements
- High school diploma or GED.
- Previous BDC or call center experience preferred.
- Excellent customer service and communication skills.
- Strong verbal and written communication abilities.
- Ability to establish rapport and build lasting customer relationships.
- Strong organizational and multitasking skills.
- Basic computer proficiency.
- Verifiable work history.
- Professional appearance and demeanor.
- Strong English communication skills.
- Bilingual ability is a significant plus.
Skills
- Customer Service
- Communication
- Active Listening
- Organization
- Multitasking
- Computer Proficiency
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
Education Level
- High School Diploma or GED
Salary/Compensations
- Competitive base pay plus commission
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Flexible Spending Accounts
- Paid Time Off
- Company-Paid Factory Training
- Employee Discounts
- Career Growth and Advancement Opportunities
About the Company
- At Special Finance, we believe in recognizing hard work, developing our employees, and providing opportunities for long-term career growth.
- We are a company where you can learn, grow, earn, and be part of a winning team.