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About the Role
Join the pre-opening team for Waldorf Astoria London - Admiralty Arch, a highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.
Responsibilities
- Serve as a key point of contact for Guests, responding to enquiries efficiently, courteously, and with attention to detail.
- Provide tailored information, recommendations, and booking services for a wide range of Guest requests, including city experiences, theatre tickets, dining reservations, medical services, and travel arrangements.
- Accurately process, handle, and deliver Guest messages and correspondence.
- Coordinate the delivery, collection, and secure storage of Guest luggage with care and discretion.
- Remain fully informed of hotel services, daily VIP arrivals, special requests, and notable events.
- Ensure the lobby and entrance areas are maintained in an orderly, safe, and welcoming condition at all times.
- Support Management as required, including responding calmly and effectively in emergency situations.
- Consistently present a polished, professional image that reflects exceptional hospitality and Guest service.
- Maintain a clean, safe, and well-organised working environment.
- Adhere to all policies and procedures when operating front-of-house equipment and property management systems.
Requirements
- A positive, poised attitude with strong verbal and interpersonal communication skills.
- A genuine commitment to delivering exceptional, personalised service.
- Impeccable grooming and presentation standards.
- Flexibility and composure when responding to varied and unexpected situations.
- The ability to work independently with confidence, as well as collaboratively within a team.
- Strong knowledge of the local area and its cultural, lifestyle, and hospitality offerings.
- Previous experience working in a Concierge role within a hotel or luxury hospitality environment.
Skills
- Concierge services
- Guest relations
- Local area knowledge
- Hospitality management
- Communication skills
- Interpersonal skills
- Problem-solving
Location
- London
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- Competitive salary + service charge
Benefits
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes
- Opportunities to make a meaningful impact through Corporate Responsibility initiatives
- Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
About the Company
- Waldorf Astoria London - Admiralty Arch is a landmark hotel located at the end of The Mall opposite Buckingham Palace, featuring 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces.
- Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
- Hilton is the UK’s #1 Great Place to Work 2026, proudly voted by its Team Members.
- Hilton has welcomed more than 3 billion guests worldwide, staying true to its founding vision: to fill the earth with the light and warmth of hospitality.
- Hilton's award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton is setting new standards for the future of travel with its suite of world-class brands and a company-wide commitment to providing the best stay for every guest.