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About the Role

This is a posting for an existing job vacancy. We encourage all associates to always accept leadership responsibilities. You have the power to make a difference to all guests. Our primary objective is to make sure our guests have a great experience with us at Compass Group Canada by providing exceptional service and quality. Please follow all the 7 Essentials of Customer Service Excellence, as directed by CGC and your Management team in addition to bringing the required skills of the position.

Responsibilities

Prepare beverages according to customer specifications, including coffee, tea, and espresso.
Serve guests using principles of outstanding customer service.
Maintain stock levels of items within the micro market, including milk and cold beverages.
Complete assigned side duties in a timely and efficient manner, such as restocking, organizing stock rooms, checking expiry dates, and counting inventory.
Organize chairs within the lounge and seating areas.
Sanitize high touchpoint surfaces every two hours, or when visibly soiled.
Refill the coffee machine hopper with coffee beans.
Check, clean, and refill the condiment station.
Perform general cleaning duties, including washing, rinsing, and sanitizing smallwares, cleaning display cases, and rinsing the espresso machine.
Use the UKG clock to sign in and out for assigned shifts.
Follow Optimum Service Training techniques to ensure exceptional customer service.
Act with purpose and intention using effective time management skills.
Interact with customers and resolve complaints politely and promptly.
Use the Volante system to record sales and transactions, including payment.
Check all items within the assigned area for expiration weekly and remove expired items, following FIFO and FEFO procedures.
Complete fridge/freezer temperature checks and other HSQA logs.
Replenish non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
Interact with co-workers to ensure compliance with company service standards, inventory, and cash control procedures.
Follow all uniform and jewelry policies.
Follow all health and safety and quality assurance company policies.
Complete 24/7 training within one month of start date, and annually thereafter.

Requirements

Must be bondable.
Must be able to speak, read, and write fluently in English.
Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Frequently required to walk.
Must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Specific vision abilities required include close vision and ability to adjust focus.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to understand, read, write, follow instructions and interact with customers and co-workers to assure customer satisfaction.

Skills

Attention to Detail and Organizational Skills
Effective and timely communication with both guests and internal stakeholders
Professional appearance and demeanor
Ability to work at a fast pace
Ability to remain calm under pressure and deal with unexpected situations

Work Type

Full-time

Experience Level

Up to one-month related experience or training

Education Level

Completion of secondary school diploma

Salary/Compensations

$21.50 per hour

About the Company

Compass Group Canada