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About the Role
The Maintenance Supervisor provides day-to-day leadership and management for a team of engineers and handymen, ensuring maintenance and repair activities are conducted safely, efficiently, and to high-quality standards. This role serves as a crucial link between frontline staff, planners, and management, offering operational guidance, resolving issues, monitoring performance, and ensuring compliance with policies and regulations.
Responsibilities
- Supervise and manage a team of engineers and subcontractors.
- Monitor team productivity, attendance, performance, and conduct.
- Conduct regular team meetings, toolbox talks, and performance reviews.
- Provide coaching and mentoring to engineers.
- Manage annual leave requests and ensure workforce coverage.
- Promote and maintain a strong health and safety culture.
- Perform documented monthly site and workplace inspections for compliance.
- Identify hazards, address non-compliance, and implement corrective actions.
- Ensure engineers are trained, competent, and properly equipped.
- Monitor compliance with risk assessments, method statements, and permit-to-work systems.
- Investigate accidents, incidents, and near misses, implementing recommendations.
- Inspect completed works to ensure quality standards.
- Ensure maintenance work complies with regulations and company standards.
- Identify and rectify defects and poor workmanship.
- Monitor customer satisfaction and address complaints.
- Act as the first point of contact for engineers needing technical or operational support.
- Assist in resolving operational challenges and resource issues.
- Liaise with stakeholders to ensure effective service delivery.
- Support emergency and reactive maintenance requirements.
- Ensure accurate completion and submission of job records and reports.
- Ensure adherence to company policies, procedures, and performance standards.
- Maintain accurate records for inspections, training, audits, and compliance.
- Support audits and compliance reviews.
- Provide monthly reports to the Head of Maintenance.
- Attend training and meetings at Head Office.
Requirements
- Strong leadership and people management skills.
- Ability to motivate, develop, and supervise trade operatives.
- Sound knowledge of maintenance and repairs operations.
- Knowledge of quality assurance, defect management, and service delivery standards.
- Strong understanding of health and safety legislation, safe systems of work, risk assessments, and regulatory compliance.
- Excellent organizational, planning, and problem-solving skills.
- Ability to manage workloads and resolve operational issues.
- Good communication and interpersonal skills.
- Ability to engage effectively with customers, colleagues, contractors, and stakeholders.
- Ideally, knowledge of fire door inspection, installation, maintenance, and compliance, including relevant fire safety legislation and industry standards.
Skills
- Leadership
- People Management
- Motivation
- Supervision
- Maintenance and Repairs Operations
- Quality Assurance
- Defect Management
- Service Delivery Standards
- Health and Safety Legislation
- Safe Systems of Work
- Risk Assessments
- Regulatory Compliance
- Organizational Skills
- Planning Skills
- Problem-Solving Skills
- Workload Management
- Communication Skills
- Interpersonal Skills
- Fire Door Inspection (Ideal)
Location
- North London (for meetings)
Work Type
- Full-time
Experience Level
- Management
Benefits
- 23 days leave plus bank holidays
- Additional holiday days for long service (up to 30 days)
- Celebration of tenure bonuses (£500 at 3 years, £1000 at 5 years, £5000 at 10 years)
- Private health insurance with Vitality
- Birthday off
- One well-being day off per year
- Maternity/Paternity Pay
- Pension scheme increases after 2 years
- Professional Emergency First Aid at work training
- £500 referral scheme for new employee referrals
- Company payday lunch