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About the Role
The Services Architect, Asset Solutions is responsible for providing customers with the best recommendations and proposals to implement Accruent’s Asset Solutions software. This customer-facing role requires deep functional and technical knowledge of Accruent’s Asset Solutions suite, expertise in implementation methodology, and a strong understanding of customer needs within assigned product lines. The role involves collaborating with various stakeholders to drive sales to completion and align stakeholder needs.
Responsibilities
- Act as an active listener, understanding needs and translating them into solutions.
- Be comfortable with the Accruent Asset Solutions software suite and its interdependencies.
- Build cross-departmental relationships to stay informed on current and new solutions.
- Prioritize the right solution over the quickest solution.
- Maintain a growth mindset and curiosity.
- Enjoy learning new things and foster a culture of continuous improvement.
- Write clear proposals and contractual documents outlining goals, deliverables, and level of effort.
- Partner with Commercial Sales to expedite solution sales while maintaining delivery integrity.
- Partner with Professional Services Delivery leaders to design and refine implementation and expansion offerings.
- Manage, interpret, and document customer requirements as Statements of Work and proposals.
- Participate in the review of discovery information, RFPs, and Implementation Planning Meetings.
- Present Services philosophy, methodology, and best practices to new customers during the pre-sales phase.
- Develop strong relationships with prospects and customers by understanding their needs and business objectives.
- Act as a trusted advisor, conveying delivery details and identifying strategic opportunities.
- Continually refine processes for optimal internal and external stakeholder experience.
- Travel up to 25% to visit customers and partners and participate in tradeshows/conferences.
- Recommend PS and software product additions and enhancements based on customer feedback and competitive analysis.
- Perform other responsibilities as needed.
Requirements
- Bachelor’s degree in a related field (e.g., Information Systems, Computer Science, Business Administration) or equivalent work experience with implementing software technology.
- Minimum of 4 years working with customers in a project management, program management, or professional services capacity.
- Strong operational management, project management, and communication/presentation skills.
- Experience with implementing large-scale software solutions, including all phases of a client software implementation lifecycle.
- Ability to translate customer business requirements into business solutions.
- Demonstrated ability to prioritize and manage workflow to meet deadlines.
- Strong teamwork and leadership skills to lead collaboration across functions.
- A passion for winning deals and expediting the sales process.
Skills
- Advanced knowledge of one Asset Solutions product line and ability to learn a second.
- Advanced knowledge of the value of all PS offerings: Implementation, Managed Services, expansions, etc.
- Advanced knowledge of Microsoft Office Suite.
- Working knowledge of Salesforce.
- Working knowledge of Certinia (formerly Financial Force).
Work Type
- Full-time
- Exempt
Education Level
- Bachelor's degree in a related field or equivalent work experience
About the Company
- Fortive's essential technology makes the world stronger, safer, and smarter, accelerating transformation across various applications.
- Fortive is a global industrial technology innovator with a startup spirit, leading in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies.
- Fortive is a diverse team of 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth, utilizing the Fortive Business System (FBS).
- Accruent is a leading provider of solutions for unifying the built environment, spanning real estate, physical and digital assets, and integrated technology systems.
- Accruent sets new expectations for how organizations can use data to transform facility and asset management.
- Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.
Equal Opportunity
- Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers.
- We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
- Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.
- Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.