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About the Role
The Solution Designer provides customers with professional, timely, accurate, and effective proposals for SITA services. This role drives new business opportunities by leveraging knowledge of information technologies and the air transport industry, producing cost-effective, deliverable solutions based on pre-sales reviews of customer requirements, product knowledge, and professional services. The commercial goals are to increase customer satisfaction, expand new business revenue, and promote revenue retention. The role also supports Delivery by documenting non-functional solution components like Interface design, Data Migration, and Infrastructure design.
Responsibilities
- Act as the prime interface to customers on technical & commercial matters, leading customer engagements from initial contact to solution deployment.
- Establish and maintain professional relationships with customers.
- Collaborate with customers to understand their business needs and develop sound solutions.
- Work closely with Account Managers/Directors to develop sales and account development strategies.
- Promote SITA by providing customers with comprehensive information on products, enhancements, and new solutions through meetings and workshops.
- Design and coordinate the development of business solutions involving multiple internal and external parties.
- Support the technical qualification of customer communication needs using knowledge of current, new, or evolving technologies and SITA solution portfolios.
- Liaise with internal stakeholders (Pricing, Customer Service, Project Management) to build business cases for customer proposals.
- Own the technical and commercial aspects of proposals submitted to customers.
- Work closely with project managers to ensure efficient transfer of projects for implementation.
- Collect and report on customer service subscription parameters to analyze potential customer requirements and proactively source new opportunities.
- Interact with colleagues to share ideas and opportunities, providing coaching and mentoring in pre-sales activities.
Requirements
- 7-10 years of experience in Information Technology, preferably in a solution designer / technical pre-sales role within the Air Transport Industry.
- Proven track record in producing, communicating, and documenting successful technical customer solutions proposals.
- Capable of interacting with key decision makers.
- Customer facing and interpersonal skills.
- Commercial and financial awareness.
- Problem resolution skills.
- Presentation skills.
Skills
- Design end-to-end solutions
- Application architecture
- Messaging (eg. MQ), Web services technologies
- Java and .NET technologies
- High available distributed solutions
- Database technologies (Oracle)
- Knowledge of technical and commercial aspects of the Air Transport Industry
- Business Acumen
- Financial Acumen
- Supplier Relationship Management
- Creating Value Proposition
- Solutions Design
- Technical Architecture
Location
- Global
Work Type
- Work from home up to 2 days/week
- Work from any location in the world for up to 30 days a year
Experience Level
- 7-10 years
Education Level
- Degree or equivalent experience in Engineering, Computer Technologies, or Business.
- MBA is a plus.
Benefits
- Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year.
- Champion Health - a personalized platform supporting wellbeing needs.
- Access to world-class learning platforms and programs including LinkedIn Learning, Microsoft's Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, and Stanford.
- Competitive benefits that align with local market and employment status.
About the Company
- SITA keeps airports moving, airlines flying smoothly, and borders open.
- SITA's technology and communication innovations power the global air travel industry.
- SITA operates in 95% of international airports, working with over 2,500 transportation and government clients.
- Recognized as a Great Place to Work® by 79% of employees and certified in most growing locations.
- Offers an inclusive environment with comfortable and fun offices.
- Operates in 200 countries and speaks 60 different languages and cultures.
Equal Opportunity
- SITA is an Equal Opportunity Employer.
- Values a diverse workforce.
- Encourages women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process in support of its Employment Equity Program.