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About the Role
Lantern Community Services is seeking an experienced and progressive Director of Social Services for a new women's shelter in the Bronx. This role oversees Clinical and Social Services functions to optimize resident care, develops and supervises the Social Services team, and implements best practices to meet residents' physical, emotional, and social needs, ensuring housing stability. The position works closely with the Shelter Director to develop, implement, track, report, and evaluate measurable outcomes.
Responsibilities
- Hire, train, and supervise Social Workers, Case Managers, Housing Coordinators, and Peer Specialists to ensure timely completion of program goals, deliverables, and benchmarks.
- Provide leadership through regular supervision, performance evaluations, disciplinary support as needed, and facilitation of staff and clinical meetings.
- Attend all mandatory DHS trainings and meetings to maintain program compliance and best practices.
- Ensure adherence to DHS, OTDA, and Lantern standards for client intake, assessments, service delivery, and documentation within required timeframes.
- Support staff in developing individualized Independent Living Plans and Housing Plans that promote long-term stability and successful transitions to permanent housing.
- Coordinate access to necessary medical, mental health, and substance use services, including referrals for psychiatric assessment, treatment, and community-based care.
- Develop counseling approaches, programming, and referral resources that support residents in achieving harm reduction, wellness, and housing readiness goals.
- Implement crisis prevention and intervention strategies to maintain a safe and secure shelter environment.
- Provide follow-up on critical incidents, assist with safety planning, and ensure residents are connected to appropriate supports during times of crisis.
- Maintain strong relationships with community partners and ensure the shelter upholds a Good Neighbor policy by connecting residents with daytime resources, supportive services, and constructive community-based activities.
- Perform other duties as assigned.
Requirements
- Bachelor's degree in social work, social services, or a related field required.
- Minimum of eight (8) years of experience in social services, case management, counseling, direct advocacy, or a related human services setting.
- At least five (5) years of documented progressive managerial experience in social services, shelter operations, case management, or related human services programs.
- Master's degree in Social Work (MSW), Mental Health Counseling (MHC), or Marriage and Family Therapy (MFT) from an accredited institution.
- Minimum of five (5) years of experience in social services, case management, counseling, direct advocacy, or a related human services setting (with Master's degree).
- At least three (3) years of documented progressive managerial experience in social services, shelter operations, case management, or related human services programs (with Master's degree).
- Experience using electronic case management systems and applying data to inform best practices and improve service delivery.
- Proficiency in Microsoft Office (Excel required) and comfort working in databases such as CARES.
- Ability to work effectively under pressure, respond to crisis situations, and maintain flexibility with scheduling as needed.
- Excellent written and verbal communication skills, with strong organizational and problem-solving abilities.
Skills
- Mental health
- Substance use
- HIV/AIDS
- Issues impacting individuals experiencing chronic homelessness
- Microsoft Office (Excel)
- Electronic case management systems
- Data analysis
- Crisis intervention
- Safety planning
- Community outreach
- Communication
- Organization
- Problem-solving
Location
- Bronx, NY
Work Type
- Full-time
- Exempt
Experience Level
- 8+ years of experience in social services
- 5+ years of progressive managerial experience in social services
- 5+ years of experience in social services (with Master's)
- 3+ years of progressive managerial experience in social services (with Master's)
Education Level
- Bachelor's degree in social work, social services, or a related field
- Master's degree in Social Work (MSW), Mental Health Counseling (MHC), or Marriage and Family Therapy (MFT)
About the Company
- Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
- Lantern was recognized as a Top 2025 Workplace by City & State New York.
- Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
- Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners.
- By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.
Equal Opportunity
- Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
- Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners.
- By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.