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About the Role
Provide exceptional service to all residents, prospective residents, guests, clients, and vendors. Concierge team members are the face of the property while promoting a sense of community.
Responsibilities
- Welcome residents and guests, answer the Concierge phone line, manage after-hours package pickup, address resident inquiries and concerns, update communication logs on the resident portal, and manage general security.
- Provide information, resources, and a welcoming environment for residents, customers, vendors, and neighbors.
- Answer questions with certainty by having sound knowledge of the community and surrounding area.
- Build strong relationships with current and future members of the resident community.
- Maintain positive relationships with residents to ensure open and effective communication.
- Assist with on- and off-site resident events and initiatives.
- Provide marketing support with Social Media postings, Blogging, and Internet Presence.
- Work as part of the site team to ensure sociable and pleasurable environments for events.
- Provide general resident services such as carrying items to suites, calling taxis, and scheduling reservations.
- Ensure property inventory in the Community Amenities area.
- Monitor and assist with Amenity reservations and events.
- Review the Activity Log and be ready to begin work at the commencement of the shift.
- Maintain an appropriate level of confidentiality and discretion regarding residents.
- Adhere to all property guidelines and standards of performance.
- Maintain work area to an appropriate level of presentation.
Requirements
- Flexibility to work on a rotating schedule (evenings & weekends) is required.
Skills
- Strong communication skills
- Ability to accurately listen, understand and respond to issues appropriately
- Ability to work and act independently using good judgment when assessing difficult situations
- Strong problem-solving skills
- Superior organizational and time management skills
- Ability to multi-task/prioritize
- Ability to work under tight timelines
- Demonstrated high degree of integrity, diplomacy
Experience Level
- 2+ years in an upscale customer service/concierge setting preferred
Education Level
- Completion of High School or general education degree (GED)
Benefits
- Total compensation and benefits package
About the Company
- At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency.
- Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success.
- Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career.
- We are looking for true team-players who want to learn and advance in the industry.
- Rhapsody values diversity and is committed to equal opportunity in employment.
- At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team.
Equal Opportunity
- Rhapsody values diversity and is committed to equal opportunity in employment.