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About the Role

Case managers are responsible for performing a variety of tasks and activities that are designed to effect the lasting rehabilitation of residents. This includes assessment, monitoring functioning, developing service plans, and delivering supportive services. Case managers also act as advocates for residents, conduct home visits, provide training, and monitor medications.

Responsibilities

Participate in the intake of people for admission to the supported housing program and in the initial assessment.
Conduct at least monthly assessment of residents to determine functioning, needs, and strengths.
Develop initial individualized service plan within 28 days after admission with residents.
Ensure that objectives and services/methods included in the service plan relate to goals and are relevant for the resident.
Provide skill training as necessary and in accordance with the resident’s desires, needs and goals.
Record the progress of residents within 25 hours of services delivery and in accordance with the individualized service plan.
Record the progress of residents within 25 hours of contact with the resident that is not related to the individualized service plan.
Record telephone conversations with residents immediately following each telephone contact.
Ensure that resident case records are current and up-to-date and maintained in accordance with organization and accreditation requirements.
Make referrals of residents to locally based supportive service providers as required.
Act as liaison for residents with other service providers.
Escort residents to meetings and appointments with other service providers as needed.
Regularly meet with other supportive service providers to ensure continuity of care.
Attend and participate in case conferences at the program site, and with other supportive service providers as required.
Assess the income assistance needs of residents.
Advise residents of the requirements of financial assistance program(s) to which the resident may be entitled.
Assist residents in the income assistance application process.
Accompany residents to income assistance office(s) as needed.
Advocate on behalf of residents to ensure timely receipt of benefits.
Keep abreast of changes in rules, regulations and guidelines of income assistance programs.
Respond to resident crisis, emergencies and other situations that require immediate staff involvement and action.
Maintain a positive working relationship with residents of the supported housing program.
Encourage residents to participate in the program to their fullest.
Maintain a positive working relationship with locally based supportive service providers.
Maintain confidentiality with residents at all times.
Attend conferences, meetings and educational seminars as required by the Program Director.
Plan and implement group social/leisure/cultural activities with residents.
May participate in the in-service training of all staff.
Perform related duties and responsibilities as required by the immediate supervisor.
Review service plans with residents at least semi-annually and revise as necessary.
Involve the resident’s family/significant other and other collaterals in the service plan review and revision, with the approval of the resident.

Requirements

Bachelor Degree in a human service field.
Related Experience and experience working with people with Mental Illness.

Education Level

Bachelor Degree