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About the Role

Actively support daily housekeeping operations to ensure cleanliness standards are met. Inspect guest rooms and public areas after cleaning, monitor room status, and assist in prioritizing cleaning needs. Provide real-time support to housekeeping associates and coordinate daily tasks with other departments. Assist management in hiring, training, scheduling, and evaluating staff. Ensure adherence to company and safety policies, and provide excellent guest service.

Responsibilities

Support daily housekeeping operations and ensure cleanliness standards are met.
Inspect guest rooms, corridors, and public areas after cleaning to verify quality standards.
Monitor room status, identify discrepancies, prioritize cleaning needs, and update room status.
Maintain a visible presence on guest room floors, offering real-time support to housekeeping associates.
Coordinate daily tasks and act as a liaison between housekeeping and other departments.
Report and resolve issues with discrepant rooms in coordination with the Front Office.
Assist in the preparation and distribution of room assignments.
Ensure smooth shift transitions by communicating outstanding issues to the next shift.
Complete required shift paperwork and documentation.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Enter and locate work-related information using computers and/or point of sale systems.
Read and visually verify information in a variety of formats.
Perform other reasonable job duties as requested by Supervisors.
Report work-related accidents or injuries immediately.
Identify and correct unsafe work procedures or conditions.
Follow Hazardous Material Management Program procedures.
Follow property-specific procedures for handling emergency situations.
Maintain awareness of undesirable persons on property premises.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect company tools, equipment, machines, or other assets.
Ensure uniform, nametags, and personal appearance are clean, hygienic, and professional.
Address guests' service needs in a professional, positive, and timely manner.
Actively listen and respond positively to guest questions, concerns, and requests.
Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting.
Assist other employees to ensure proper coverage and prompt guest service.
Thank guests with genuine appreciation and provide a fond farewell.
Anticipate guests' service needs.
Provide assistance to individuals with disabilities.
Engage guests in conversation regarding their stay, property services, and area attractions.
Provide assistance to coworkers, ensuring they understand their tasks.
Speak to guests and coworkers using clear, appropriate, and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly.
Talk with and listen to other employees to effectively exchange information.
Exchange information with other employees using electronic devices.
Answer telephones using appropriate etiquette.
Assign and ensure work tasks are completed on time and meet quality standards.
Serve as a departmental role model or mentor.
Encourage and motivate employees to perform their best.
Assist management to ensure hourly employees have the necessary resources.
Ensure hourly employees are trained on company core values, job roles, and responsibilities.
Ensure employee compliance with company standards and policies.
Listen to hourly employees' suggestions for improving work.
Assist management in establishing and communicating goals, performance expectations, and deadlines.
Coordinate tasks and work with other departments to ensure efficiency.
Assist management in counseling hourly employees on work-related concerns.
Support all coworkers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Actively listen to and consider the concerns of other employees.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork.
Comply with quality assurance expectations and standards.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Identify and report preventative or other maintenance issues.
Contact Engineering or Housekeeping office directly for urgent repairs.
Respond promptly to requests from guests, Front Desk, or Guest Service Center.
Identify room assignments and type of cleaning required.
Complete required Housekeeping paperwork.
Document and report outstanding issues to the manager/supervisor after shift.
Use checklists to ensure cleanliness and condition meet standards.
Select appropriate cleaning chemicals and necessary personal protective equipment.
Complete incident reports for any incidents or accidents.
Enter guest rooms following procedures for gaining access.
Report missing hotel/resort property and damages to rooms.
Inspect guest rooms after being cleaned by Housekeeper.
Inspect public areas/bathrooms, restaurants, fitness center, offices, and service areas after cleaning.
Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Check and resolve issues with discrepant rooms with the Front Desk.
Assist Housekeeping management and Housekeeping Supervisor in managing daily activities.
Communicate additions or changes to room assignments to Housekeeping staff.
Run reports to determine how many rooms are sold for each day.
Prepare and distribute room assignments to Housekeeping staff.
Close out house at the end of shift and communicate issues to the next shift.

Requirements

High school diploma/G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Skills

Decision-Making
Problem Solving
Computer Skills
Customer Service Orientation
Team Work
Diversity Relations
Interpersonal Skills
Listening
Communication
English Language Proficiency
Dependability
Integrity
Positive Demeanor
Safety Orientation
Presentation
Stress Tolerance
Adaptability/Flexibility
Initiative
Time Management
Detail Orientation
Multi-Tasking
Planning and Organizing
Visual Acuity
Resolving Conflict
Delegating and Directing
Coaching and Developing
Team Building
Performance Management

Experience Level

1 year of related work experience
1 year of supervisory experience

Education Level

High school diploma/G.E.D. equivalent

About the Company

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.
Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures.
If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.
In joining The Luxury Collection, you join a portfolio of brands with Marriott International.