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About the Role
BLC seeks a quantitative and market research expert to provide data-led insights on members, market position, and commercial opportunities. This role will ensure research is trusted, well-designed, and drives decisions, working closely with Partnerships, Commercial, and Marketing teams to shape stronger propositions by connecting member needs, market data, and partner opportunities.
Responsibilities
- Design and run surveys, trackers, and quantitative studies end-to-end, from sample design through to analysis and delivery of decision-ready findings
- Track market trends, competitor activity, and category benchmarks to build a consistent, ongoing view of BLC's market position
- Run brand health, pricing, and proposition research to inform commercial and marketing strategy
- Partner with Commercial and Partnerships teams to turn partner questions into broader learning opportunities, identifying where research can uncover category, proposition, or growth opportunities beyond the immediate brief
- Work closely with Data and Analytics teams to triangulate survey findings with behavioural data and interpret experimentation outputs
- Identify and prioritise high-impact research opportunities aligned to business goals, presenting evidence-based recommendations to senior stakeholders with clarity
- Contribute to evolving how the research function operates, helping define what success looks like and how impact is measured
Requirements
- Experience in quantitative research methods, including survey design and tracker studies, with the ability to run studies independently from brief through to insight delivery
- Solid grounding in market research, including competitor analysis, brand tracking, and category insight
- Commercial awareness, with the ability to see beyond the immediate research question and connect findings to member needs, partner opportunities, and business outcomes
- Confidence working with Data and Analytics partners, interpreting behavioural data and experimentation outputs alongside survey evidence
- Excellent communication skills, with a track record of presenting evidence-based recommendations to senior and cross-functional stakeholders
Skills
- Quantitative research methods
- Survey design
- Tracker studies
- Market research
- Competitor analysis
- Brand tracking
- Category insight
- Commercial awareness
- Data analysis
- Behavioural data interpretation
- Experimentation output interpretation
- Stakeholder communication
- Presentation skills
Location
- Leicestershire
- London, Holborn
Work Type
- Hybrid working
- Flexible hours
Experience Level
- Independent study execution
- Presenting to senior stakeholders
Benefits
- 25 days annual leave plus public holidays
- An additional day off for your birthday
- A Moments that Matter day
- Buy and sell holiday scheme of up to 5 days
- A volunteering/fundraising day
- Annual company bonus scheme
- Blue Light Card and exclusive access to thousands of discounts
- Personal growth fund of £450 per year
- Private Medical Insurance that includes cover for pre-existing conditions
- Auto-enrolment pension scheme via salary sacrifice
- Enhanced Maternity, Partner, Adoption and Shared Parental Leave
- Healthcare cash-back plan
- Colleague Assistance Programme – 24/7 confidential support
- Hybrid working and flexible hours
- EV charging and free parking onsite at HQ
- Relaxed dress code
- Modern office space
- On-site gym including free HIIT and stretch classes at HQ
About the Company
- BLC exists to make life better for the people who keep us all safe. Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. We look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.
Equal Opportunity
- Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we’ll prioritise candidates who meet both the essential and desirable criteria for the role.