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About the Role
Managing or supporting a portfolio of domestic and international clients on a market-leading employee benefits enrolment platform. This role involves understanding client objectives and collaborating with software development, broking, and employee benefit consulting teams to manage benefit offering changes and maintain client engagement.
Responsibilities
- Develop trusted client relationships across a portfolio of Global / National clients to understand business objectives
- Proactively project / change manage system enhancements by liaising with developers, integration engineers and benefit consultants and keep clients updated
- Provide excellent customer service to successfully retain a portfolio of clients through contract renewals whilst maintaining profitability
- Support marketing events and communications ensuring our clients are invited to events and webinars and are sent relevant thought leadership content
- Grow the revenue of your client base of existing business through careful planning and consistent execution
- Mentor junior members of the team and any regional Account Managers you work with
Requirements
- Proven experience as an Account Manager, preferably in the Software as a Service (SaaS) or Tech industry.
- The ability to quickly build trust with clients and internal stakeholders though empathy and approachability
- Strong organisation and communications skills, with proven experience of project / change management
- Resilient, with a positive outlook and the ability to lead by example to get things done
- Ambitious, driven and self-motivated to achieve targets and KPI’s
- Commercially minded and able to ensure the client sees maximum value for their investment in Darwin
Skills
- Project management
- Change management
- Customer service
- Marketing
- Sales
- Mentoring
- Presentation skills
- B2B account management
- Employee benefits knowledge
Location
- London
Work Type
- Hybrid
Experience Level
- Account Manager
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Darwin is part of Marsh, a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Darwin is changing benefits for good in seven out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. More than 2 million people are already using our platform.
Equal Opportunity
- Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.