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About the Role
As an Account Director, you will lead integrated campaigns from strategy through execution, driving client relationships and internal team performance. You will serve as the general manager of your business, owning delivery, growth, and team alignment. This role requires a strategic thinker and hands-on leader who can turn complexity into clarity and move ideas into action.
Responsibilities
- Develop and deepen trusted client relationships, acting as a strategic advisor aligned to business goals and brand objectives.
- Lead the development and execution of integrated marketing programs, ensuring excellence from concept to delivery.
- Maintain a strong understanding of the client’s business, industry landscape, and growth drivers.
- Identify and pursue opportunities for organic account growth by proposing incremental programs and value-added services.
- Provide strategic brand and business guidance to clients.
- Lead, coach, and develop a high-performing account team, ensuring clear objectives, performance feedback, and professional growth.
- Collaborate cross-functionally with specialty teams to deliver integrated, high-impact work.
- Work with senior leadership and HR to assess team needs, support hiring, and onboard new team members.
- Foster a culture of collaboration, accountability, and operational excellence.
- Guide team resource planning based on project scope, ensuring balanced workloads and alignment with business needs.
- Own the portfolio P&L, partnering with finance and account teams to ensure profitability and budget discipline.
- Build, oversee, and reconcile program budgets of all sizes, ensuring financial accuracy and transparency.
- Train and empower account teams in budget management.
- Ensure all programs are delivered on time, on budget, and aligned with revenue and margin goals.
- Identify financial gaps or underperformance risks and implement corrective action plans.
- Monitor program performance and client KPIs, recommending optimization strategies and process improvements.
- Identify and lead new business development opportunities within the portfolio or broader offering.
- Manage key external relationships including clients, suppliers, agencies, and contractors.
- Contribute to pitches, RFPs, and strategic proposals that drive business growth.
- Support ongoing innovation and operational refinement to improve ways of working and overall business performance.
Requirements
- 10+ years of experience in Account Management, Client Service, Project Management, or a related role within an agency environment.
- Strong leadership and people management skills, with the ability to inspire and develop high-performing teams.
- Proven track record in project management and production, with excellent organizational and executional capabilities.
- Skilled in budgeting, financial reporting, and overseeing large-scale P&Ls.
- Strategic thinker with strong problem-solving, negotiation, and critical thinking abilities.
- Confident presenter and communicator with exceptional interpersonal skills.
- Demonstrated ability to identify and drive business growth opportunities through client partnerships.
Skills
- Account Management
- Client Service
- Project Management
- Leadership
- People Management
- Budgeting
- Financial Reporting
- Strategic Thinking
- Problem-Solving
- Negotiation
- Critical Thinking
- Presentation
- Communication
- Interpersonal Skills
- Business Development
Location
- Toronto
Work Type
- Hybrid
Experience Level
- 10+ years
Salary/Compensations
- $100,000–$125,000
Benefits
- Hybrid setup
- Up to 28 paid days off
- Winter holiday shutdowns
- Dog-friendly office
- Health, dental, and vision plans
- Salt Bucks for wellness, RRSPs, or extra time off
- Dedicated Salt Days
- Top-tier learning access
- Formal leadership development
- Referral and new business bonuses
- Exclusive lifestyle perks
- Personalized wellness options
- DEI programs
- Active ERGs
About the Company
- Salt is a North American marketing agency that creates connected experiences through creative, digital, and media innovation.
- Our mission is to help clients, and their brands earn the world’s attention through our core philosophy of Connected Creativity - a cross-disciplinary, collaborative approach to ideation and planning that unlocks the power of different perspectives.
- This approach enables us to deliver new and effective solutions.
- Because the best results start with different ideas.
Equal Opportunity
- We lead with humility, honesty, and heart—always.
- No shortcuts. We choose integrity over ease, every time.
- We roll up our sleeves, chase results, and celebrate the journey.
- We’re solution-seekers, always pushing for smarter ways forward.
- Diversity fuels our thinking. Inclusion drives our impact.