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About the Role
Hyatt Centric Congress Avenue Austin seeks a Front Office Supervisor to manage daily guest services, ensure smooth operations, and deliver exceptional customer service. The role requires a service-focused leader skilled in problem-solving, communication, and relationship building.
Responsibilities
- Supervise daily front office operations and shift activities, ensuring adherence to standards, policies, and procedures.
- Train, mentor, and direct front desk team members, providing coaching and performance feedback.
- Resolve guest concerns, complaints, and service issues promptly and professionally.
- Collaborate with hotel departments like Housekeeping, Reservations, Engineering, and Food & Beverage for seamless guest service.
- Manage front desk cash transactions accurately and ensure compliance with policies.
- Monitor front desk performance, team productivity, and service quality.
- Support the Front Office Manager in achieving departmental and hotel objectives.
Requirements
- Previous experience in a supervisory role within hotel front office operations is preferred.
- Strong understanding of hotel operations and guest service principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to lead and motivate a team.
- Proficiency in hotel management software is a plus.
Skills
- Guest Services
- Team Leadership
- Problem-Solving
- Communication
- Customer Service
- Cash Handling
- Performance Management
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- Supervisor
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Employee Assistance Program
- Associate Emergency Foundation
About the Company
- Peachtree Group is committed to providing a comprehensive benefits package and fostering a positive work environment.
Equal Opportunity
- Peachtree Group is proud to be an Equal Opportunity Employer and an E-Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.