Retail Keyholder, Sandro-Paris, Williamsburg, Brooklyn
SMCP NORTH AMERICA (US, CANADA) · NY, US
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About the Role
As a Keyholder, you will support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience. You will use your passion for fashion and customer service skills to create memorable moments for clients. Your leadership will assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You will also play a pivotal role in building lasting relationships with customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
- Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
- Provide exceptional customer service with product knowledge and personal recommendations.
- Build and maintain a client book, fostering relationships and loyalty.
- Achieve sales targets through outstanding service and brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards, ensuring a welcoming and organized environment.
- Oversee stock replenishment to align with demand and visual standards.
- Support new hires and encourage team development, promoting a growth-focused culture.
- Motivate the team to meet sales goals, fostering a results-oriented environment.
- Create an inclusive, personalized shopping experience, welcoming clients to our collections.
- Guide clients through their shopping journey, meeting their unique needs.
Requirements
- 1+ year of experience in retail or customer service, with supervisory experience preferred.
- Enthusiastic about providing exceptional customer service and working in luxury retail.
- Knowledgeable and passionate about fashion trends.
- Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
- Adaptable and open to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays, is required.
Skills
- Customer service
- Fashion trends
- Communication
- Leadership
- Sales
- Visual merchandising
- Team motivation
- Problem resolution
- Clienteling
Location
- Williamsburg
Work Type
- Full Time
Experience Level
- 1+ year of experience in retail or customer service
- Supervisory experience preferred
Salary/Compensations
- $20-$23 USD
Benefits
- Competitive base hourly pay
- Individual commission
- Sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Health insurance
- Dental insurance
- Life insurance
- Disability coverage
- Employer-matched 401(k)
- Paid time off (vacation, sick time, holidays)
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
- Product knowledge training
- Industry insights
- Retail Stylist Program
- Mentorship
- Professional development support
About the Company
- At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje.
- We offer accessible luxury, combining high-fashion designs with sustainability.
- We operate in over 47 countries and are financially stable with a strong senior leadership team.
- Our culture thrives on engagement, inclusivity, and corporate social responsibility.
- We aim to meet ambitious sustainability goals by 2030.
- Our collections reflect the dynamic interplay of casual elegance and evening sophistication.
- SMCP is a forward-thinking company where innovation and sustainability come together.
- We focus on growth, stability, and prioritizing internal mobility.
- Our culture fosters creativity, engagement, and meaningful career opportunities.
- Joining SMCP means becoming part of an evolving story where passion, creativity, and sustainability are at the forefront.
- We will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.
- We Style Happiness at Work.