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About the Role
We are seeking a proactive Concierge to join our dynamic team in London, focused on delivering outstanding customer service and making a positive impact on residents' daily lives. This role is ideal for individuals committed to high standards and efficient issue resolution.
Responsibilities
- Greet residents and visitors warmly and make them feel at home.
- Handle queries and assist with maintenance requests.
- Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Handle and record deliveries for residents, ensuring smooth communication and pick-up.
- Keep the concierge area and lobby presentable.
- Perform safety checks, including H&S hazards on site patrols, and assist with fire alarm, emergency lighting, and smoke vent testing.
- Offer advice and recommendations about the local area to enhance residents’ experience.
Requirements
- Experience as a concierge is a plus.
- A strong customer service or security background is valued.
- Excellent communication skills – both written and verbal.
- Health & safety qualifications are advantageous but not essential.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Skills
- Customer service
- Security
- Communication (written and verbal)
- Problem-solving
- Health & Safety awareness
Location
- Greenwich, London, SE10
Work Type
- Full-time
- Shift work (4 on 4 off, 7am-7pm)
Salary/Compensations
- £30,000
Benefits
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan