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About the Role
As a Junior Account Manager, you will support Deliverect's Growth team in delivering exceptional post-sales support and driving customer success. You'll work with a portfolio of customers under the mentorship of senior Account Managers, gaining hands-on experience in relationship building, account management fundamentals, and commercial thinking. Your role will be instrumental in building strong foundations for long-term customer partnerships while developing the skills needed to manage more complex accounts. You will act as a key point of contact for your assigned accounts, collaborate cross-functionally with Product, Sales, and Support teams, and contribute to our mission of helping customers maximize the value of the Deliverect platform.
Responsibilities
- Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value.
- Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with the Product, Legal, and Finance teams to assess the feasibility and path for customer requests.
- Build strong, foundational relationships with assigned customers through regular communication and engagement.
- Learn to understand customer business models, pain points, and success metrics.
- Support the preparation and execution of quarterly business reviews (QBRs) alongside senior Account Managers.
- Act as the point of contact between customers and internal teams (Product, Support, Finance).
- Gather customer requirements and feedback, relay them internally, and communicate back solutions.
- Support the execution of customer projects and feature demonstrations.
Requirements
- Fluency in English with strong written and verbal communication skills.
- Bachelor's degree in Business, Commerce, Marketing, or a related field (or equivalent professional experience).
- Excellent interpersonal and relationship-building skills with a genuine interest in customer success.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- A proactive, curious mindset with enthusiasm for learning about SaaS, food tech, and account management.
- Proficiency with CRM tools, spreadsheets, and standard productivity software (Google Workspace, Microsoft Office).
- Ability to work both independently and as part of a collaborative team.
- Previous customer-facing experience in any capacity (customer service, sales support, business operations).
- Familiarity with APIs, integrations, or technical product environments.
- Proficiency in German or another European language (French, Spanish, Italian, etc.).
- Experience with project management or working with product teams.
- Applicants must possess the legal right to work in the country where the role is based.
- Certain roles may require a background check as a condition of employment.
Skills
- English fluency
- Strong written communication
- Strong verbal communication
- Interpersonal skills
- Relationship-building skills
- Organizational skills
- Task management
- Proactive mindset
- Curiosity
- SaaS knowledge
- Food tech knowledge
- Account management knowledge
- CRM proficiency
- Spreadsheet proficiency
- Productivity software proficiency
- Independent work
- Team collaboration
- Customer-facing experience
- API familiarity
- Integration familiarity
- Technical product environment familiarity
- German language proficiency
- European language proficiency
- Project management experience
- Working with product teams experience
Location
- London
- Paris
Work Type
- Full-time
- Hybrid
Experience Level
- Junior
- Entry-level
Education Level
- Bachelor's degree in Business, Commerce, Marketing, or a related field
- Equivalent professional experience
Benefits
- Dedicated learning budget
- Regionally tailored rewards
- Compensation and benefits packages designed to reflect unique market needs
About the Company
- Deliverect's API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.
- We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.
- We are redefining how restaurants and retailers connect with their customers globally.
- We are looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
- We provide a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Equal Opportunity
- We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed.
- We strongly encourage applications from underrepresented groups.