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About the Role

This Assistant Program Director position requires a thorough understanding of relevant service delivery concepts and structures, including strong knowledge and experience with serving clients within mental health systems. It also requires strong supervisory and administrative skills, good decision-making skills, and the ability to identify and facilitate necessary programmatic change. We are interested in candidates who are passionate about this population and Supportive Housing principles, with exceptional engagement skills within a trauma-informed context, and someone who is highly creative in programming and leveraging community resources, while inspiring their team. Specific experience with DOHMH - funded contracts preferred.

Responsibilities

Provide clinical supervision and coaching to case management staff
Promote strategies that support learning and professional development
Review and approve documentation completed by the case management team and ensure high standards of care and quality service delivery
Conduct internal chart reviews in collaboration
Review dashboards and monthly reports with staff to track outcomes
Support the Program Director in developing site-specific policies, tracking and reporting instruments, and strategies that support outcomes accountability and quality service delivery
Collaborate with Program Director in facilitating Clinical and Staff Meetings
Provide clinical supervision in the development of treatment plans and in assessing for safety planning with the clinical team
Identify community resources, facilitate referrals, and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services
Develop supervision plans and accountability systems that manage reporting requirements and service standards
Ensure staff use a harm reduction approach to support residents around issues of substance use
Identify training and skill-building needs of the clinical team that will ultimately help promote high quality of life standards
Support staff in actively engaging residents through regular apartment visits, community outings, and escorts to appointments as needed
Collaborate with Arete Property Management and Housing & Stability partners to help clients maintain their housing, support their successful transition to healthy independent living, and understand the terms of their lease
Collaborate with Cross Buildings to access full menu of supportive services designed to improve clients’ wellness and quality of life
Collaborate with Compliance and QA/QI departments to standardize funder reporting, track outcomes, and engage in incident review and internal auditing processes
Develop and implement groups and programming that are client-centered and foster a supportive and inclusive community
Hire and train new staff, as well as manage the progressive disciplinary process in collaboration with the Program Director and Human Resources
Co-facilitate staff meetings, clinical meetings, building management meetings, and community meetings with clients
Evaluate clients for suicidal/homicidal risk, support staff in developing safety plans for residents, respond to and de-escalate crises as needed
Prepare, review, and manage follow-up of incident reports, as well as appropriate incident reporting to funders
Provide overall day-to-day program management in collaboration with, and in the absence of, the Program Director
Complete required reports as assigned

Requirements

MSW or MHC from an accredited school is required (license is required within one year of employment)
One year of supervisory experience in social services
Knowledge of mental health, substance use, young adult and/or chronically homeless populations
Experience working with OMH, DOHMH, and/or HASA contract managers and knowledge of funders’ regulations, scopes of services, and standards
Must possess strong trauma-informed clinical engagement and interpersonal skills
Able to work effectively as part of a team
Able to make sound assessments of tenants’ strengths and needs
Committed to working within a harm reduction model with individuals actively struggling with ongoing substance use
Must have initiative, exercise good judgment and able to manage competing priorities
Must be able to work independently with high standards of integrity
Demonstrate competence in working collaboratively with others
Experience utilizing databases to document and report work with clients and staff
Strong writing, communication, and organizational skills
Commitment to integrating values of diversity, equity, belonging, inclusion, and justice as part of the program culture

Skills

Mental health systems
Supervisory skills
Administrative skills
Decision-making skills
Programmatic change facilitation
Attention to detail
Strong writing skills
Verbal communication skills
Computer literacy
Engagement skills
Trauma-informed context
Creative programming
Leveraging community resources
Team inspiration
DOHMH - funded contracts
Clinical supervision
Coaching
Case management
Treatment plans
Safety planning
Community resource identification
Referral facilitation
Liaison
Care coordination
Health providers
Mental health providers
Substance use programs
Employment providers
Supervision plans
Accountability systems
Reporting requirements
Service standards
Harm reduction approach
Training needs identification
Skill-building needs
Apartment visits
Community outings
Escorts to appointments
Property management collaboration
Housing stability support
Lease understanding
Supportive services access
Wellness improvement
Quality of life improvement
Funder reporting standardization
Outcome tracking
Incident review
Internal auditing
Client-centered programming
Inclusive community fostering
Staff hiring
Staff training
Progressive disciplinary process management
Staff meetings facilitation
Clinical meetings facilitation
Building management meetings facilitation
Community meetings facilitation
Suicidal/homicidal risk evaluation
Crisis response
Crisis de-escalation
Incident report management
Funder incident reporting
Program management
Report completion

Location

Euclid-Glenmore, Brooklyn, NY

Work Type

Full-time
Exempt
On-call responsibilities

Experience Level

One year of supervisory experience in social services

Education Level

MSW or MHC from an accredited school
License required within one year of employment
LMSW/LMHC preferred

Salary/Compensations

$75,000-$85,000

About the Company

Euclid-Glenmore is a new development in East New York, Brooklyn. With a total of 135 units, Euclid-Glenmore will provide 81 supportive housing units to single adults exiting homelessness. These units will be funded by the Department of Health & Mental Hygiene contract.
This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.