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About the Role

The e-Commerce Trading Executive is responsible for actively managing and optimising all site content to deliver the best possible customer experience and support trading performance across all channels. This commercially led role exists to maximise conversion, elevate customer experience, and drive profitable growth.

Responsibilities

Actively manage the trading calendar to ensure all updates are briefed in on time.
Coordinate new campaign and product launches, working closely with the Marketing and Product teams.
Lead and coordinate major seasonal site transitions, including content briefing, content loading, navigation restructuring, PLP optimisation, category re-mapping and implementation of seasonal trading strategies.
Build and maintain homepages and landing pages to support trading priorities and campaign launches.
Continuously check the site to deliver the best possible customer experience.
Test and sign off on the staging site.
Test promotions before going live.
Be available for on-site checks ahead of key launches and promotions, including outside standard hours where required, with time off in lieu given in return.
Check MD pricing has been uploaded and scheduled for Sale launch.
Organise merchandised categories and influence visual merchandising.
Use merchandising tools to create category pages, including content mapping, copy implementation and product curation, in collaboration with the digital marketing team.
Utilise conversion optimisation tools to improve key web metric including revenue / demand.
Plan, build and maintain site navigation structures and taxonomy to improve discoverability and the customer journey.
Optimise on-site search.
Work with the creative team to use the best imagery, and flag imagery issues with the imagery team to support reshoot requirements and maintain tracking.
Review product and asset performance to influence the briefs.
Monitor the competition and report on ideas.
Suggest A/B tests to maximise performance.
Own day-to-day management of outfitting tool, including performance monitoring and quality assurance.
Maintain and optimise returns tracking pages.
Maintain product review groupings.
Recommend products to be used on emails and check links before approval.
Email engine configuration.
Update and maintain terms and conditions.
Work closely with the rest of the e-Commerce team to support all trading activity across all channels.
Support the rest of the e-Commerce team with ad-hoc projects.

Requirements

Proven experience in an Ecommerce trading role, ideally within fashion, lifestyle or retail.
Strong commercial acumen with a track record of delivering against demand and revenue targets.
Experience reporting on Ecommerce KPIs including conversion, AOV, sessions, demand and margin.
Solid understanding of on-site merchandising, including algorithm-based and manual rules.
Experience working cross-functionally with digital marketing, optimisation teams, creative and buying/merchandising teams.
Ability to demonstrate commercial awareness with an understanding of consumer trends and competitors.
Strong analytical and numerical skills, with confidence using data to drive decisions.
Excellent relationship-building and negotiation skills.
Highly organised, collaborative, and commercially focused.

Skills

Ecommerce trading
Fashion
Lifestyle
Retail
Commercial acumen
Demand and revenue target delivery
Ecommerce KPI reporting
Conversion
AOV
Sessions
Demand
Margin
On-site merchandising
Algorithm-based rules
Manual rules
Cross-functional collaboration
Digital marketing
Optimisation
Creative
Buying/merchandising
Commercial awareness
Consumer trends
Competitor analysis
Analytical skills
Numerical skills
Data-driven decision making
Relationship-building
Negotiation skills
Organisation
Collaboration

Location

Oval, Head Office

Work Type

Hybrid working

Experience Level

Proven experience

Benefits

Hybrid working
Annual bonus opportunity
25 days holiday per annum plus Bank Holidays
2 extra (paid!) days off per year to volunteer in the local community
50% discount
Subsidised BUPA Dental Insurance
Healthcare cash plan and Life Assurance
Interest free season ticket loan
Pension Contribution

About the Company

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Equal Opportunity

All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.