Founding Commercial Account Manager at Hex Technologies | CA, US | Rezi

Founding Commercial Account Manager at Hex Technologies

Founding Commercial Account Manager

Hex Technologies · CA, US

1 weeks ago

Founding Commercial Account Manager

Hex Technologies · CA, US

8 days ago
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About the Role

Hex helps thousands of teams explore, analyze, and act on their data every day. We're looking for a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers, serving as the primary point of contact for renewals and expansion. This is an opportunity to build a new function within a fast-growing company.

Responsibilities

  • Own renewals and expansion across an assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market)
  • Proactively surface expansion opportunities, including additional seats, new use cases, and upsells
  • Run forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target
  • Partner with Sales Engineering and Customer Engineering support to run technical conversations with existing customers
  • Help define the AM playbook and territory model
  • Coordinate the AE → AM handoff for accounts moving into your book

Requirements

  • 3+ years owning a book of business in SaaS (account management, renewals, or a customer success role with a commercial/quota component)
  • Track record of driving expansion, not just retention, in existing accounts, ideally in technical or data-adjacent software
  • Comfortable being one of the first people in a new function with no established playbook
  • Ability to run a genuine commercial conversation while partnering closely with SE/CE on the technical side
  • Discipline to run pipeline/forecast hygiene across a large book
  • Genuine enthusiasm for cross-functional partnership

Experience Level

  • 3+ years

Salary/Compensations

  • $200,000 - $215,000

Benefits

  • Market-benched salary & equity
  • Comprehensive health benefits
  • Flexible paid time off

About the Company

  • Hex helps thousands of teams explore, analyze, and act on their data every day.