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About the Role
Lead the regional Operations team and drive operational excellence across North America, optimizing internal processes and customer experience to support strategic growth in a fintech disrupting global payments.
Responsibilities
- Line management responsibilities for all Analysts in region, including Incident Leads
- Manage regional team capacity and highlight resource constraints
- Foster a culture of continuous learning, experimentation, and improvement
- Manage end-to-end operations for trust accounts: maintenance, asset transfers, distributions, and closures
- Ensure timely, accurate processing of payments, settlements, and corporate actions
- Oversee reconciliations across custodial, cash, and securities positions
- Manage regulatory and fiduciary reporting obligations
- Lead operations across the region, ensuring consistent service delivery and operational efficiency
- Oversee payment processing, reconciliation, payment operations, and partner integrations, as well as customer onboarding and support experiences
- Continuously identify and propose process efficiencies, particularly utilising AI tooling
- Embody, and build a team culture demonstrating high accountability, high ownership, high-performance principles
- Continuously track and improve key team performance metrics and SLA expectations
- Collaborate with related teams such as Banking Partnerships and Relationship Management
- Partner with the product and engineering tribe leads to maintain visibility of Product Roadmaps
- Complaint handling including responding, tracking and reporting
Requirements
- Minimum 5 years of experience in payments or fintech operations, with a strong track record of leadership
- Deep understanding of cross-border payments, transaction flows, FX, digital wallets and financial infrastructure
- Deep understanding and experience of working in API-first environments
- Experience operating in regulated environments and across multiple jurisdictions
- Proven ability to scale operational teams and systems in high-growth fintech environments
- Experience in trust and/or banking operations
- Experience with trust/core banking platforms (e.g., FIS, SEI, Fiserv)
- Strong leadership, communication, and stakeholder management skills
- Data-driven mindset with hands-on familiarity with tools for process optimization and reporting
- Experience working in a scale-up environment
- Right to work in the jurisdiction they are looking to work in
Skills
- Payments operations
- Fintech operations
- Cross-border payments
- Transaction flows
- FX
- Digital wallets
- Financial infrastructure
- API-first environments
- Regulated environments
- Trust operations
- Banking operations
- Trust/core banking platforms
- Leadership
- Communication
- Stakeholder management
- Data-driven mindset
- Process optimization
- Reporting
- AI tooling
Location
- North America
Work Type
- Agile
- Flexible working culture
Experience Level
- Minimum 5 years of experience
About the Company
- Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.
- Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow.
- We deliver services across: Global payments and receivables, Foreign Exchange (FX), Treasury management, Finance reconciliations
- We are rapidly expanding, with established presence in EMEA, APAC, and North America.
- Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
- Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly.
- As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Equal Opportunity
- Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment.
- Please reach out to discuss any accommodations you may require during the recruitment process.