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About the Role

The Senior Business Analyst serves as the primary link between business stakeholders and technical teams, collaborating to translate business needs into clear requirements and actionable solutions. Working in an Agile environment, the incumbent is responsible for eliciting, analyzing, validating, and communicating requirements while supporting product refinement and successful solution delivery. As a senior member of the team, the incumbent independently assesses business processes, identifies opportunities for improvement, and leverages appropriate business analysis tools, techniques, and models to drive operational efficiency and reporting accuracy. The role requires strong analytical, communication, relationship management, and digital capabilities, as well as the ability to adapt quickly to change, learn new technologies, and contribute to the ongoing maturity of the team’s Agile practices. Through close collaboration with product owners, developers, testers, and business stakeholders, the Senior Business Analyst helps deliver high-impact solutions that support EDC’s financing and investment mandate.

Responsibilities

Lead business analysis efforts for an investments management platform, including troubleshooting, reporting, and team alignment.
Act as the primary liaison between business users and technical teams, ensuring clear communication and iterative product refinement.
Facilitate alignment meetings and support requirement discovery, development, and testing.
Understand business needs and capture them clearly and in an easily consumed format.
Contribute to the development of team-level Objectives and Key Results (OKRs), aligning initiatives with broader organizational goals.
Support upgrade testing activities and coordinate issue resolution with vendors.
Collaborate with business lines to define and execute effective test strategies.
Define and validate business requirements for various software enhancements to meet evolving business needs.
Guide development teams to ensure solutions meet business expectations and compliance standards.
Deliver clear, complete and usable documentation, that is right sized for the circumstances.
Troubleshoot financial transaction issues and coordinate enhancements for improved reporting.
Present issues to vendors and support the Product Owner in managing cross-functional expectations.
Provide expert analysis on investment data inconsistencies and reporting challenges.
Collaborate with IT architects to support strategic planning and roadmap development.
Help business units visualize root causes and recommend actionable solutions.
Adapt and refine Agile and business analysis practices to align with organizational culture and governance.
Promote best practices in requirement gathering, stakeholder engagement, and solution delivery.
Work collaboratively with the Financing & Investments team, its vendor partners, and internal stakeholders, towards a common goal.
Build, sustain, and leverage positive relationships with persons within and outside their areas of immediate responsibility as well as external contacts; anticipating, assessing, and meeting their needs in a mutually beneficial manner, while managing expectations.
Anticipate, prepare, and respond effectively to change; creating an open, receptive work environment.
Support business subject matter experts through user acceptance testing (UAT) and operational readiness activities.

Requirements

Undergraduate degree in Business, Commerce, Computer Science, Engineering, or a related field.
7+ years of Business Analysis experience, including 5+ years writing user stories and managing requirements in Azure DevOps (ADO) or similar tools.
Strong knowledge of Agile delivery, technical implementations, project lifecycles, and large-scale program delivery.
Excellent analytical, problem-solving, communication, and stakeholder management skills, with the ability to translate business needs into functional requirements.
Experience working with financial systems, lending/underwriting applications, and modernizing legacy platforms.
Strong understanding of financial services, including banking, financing, investments, risk management, and corporate reporting processes.
Proven ability to work independently in complex environments with limited documentation, including facilitating workshops and creating visual artifacts (e.g., Miro, Mural).
Candidate must be able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents).
Candidates must meet the requisite government security screening requirements.

Skills

Azure DevOps (ADO)
Agile delivery
Technical implementations
Project lifecycles
Large-scale program delivery
Analytical skills
Problem-solving skills
Communication skills
Stakeholder management skills
Financial systems
Lending/underwriting applications
Modernizing legacy platforms
Financial services
Banking
Financing
Investments
Risk management
Corporate reporting processes
Facilitating workshops
Creating visual artifacts
Miro
Mural
Power BI
eFront
Business Analysis certifications
CBAP
Agile Analysis
Master's Certificate in Business Analysis
Bilingualism (English/French)

Location

Ottawa
Toronto
Montreal
Calgary
Halifax

Work Type

Hybrid
Permanent

Experience Level

Senior
7+ years of Business Analysis experience
5+ years writing user stories and managing requirements in Azure DevOps (ADO) or similar tools

Education Level

Undergraduate degree in Business, Commerce, Computer Science, Engineering, or a related field.

Salary/Compensations

$96,557 to $128,743 annually, plus a performance-based incentive.

Benefits

Competitive compensation & benefits package
Work-life balance
3 to 4 weeks paid vacation
Corporate closure period
Summer early Friday’s
No meeting Fridays
Continuous learning opportunities
Training programs
Workshops
Language training
Wellness initiatives
Mental health support
Fitness programs
Volunteer opportunities
Relocation assistance

About the Company

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.
At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences.
Digital & Technology Solutions has set out to achieve the following objectives for EDC: Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation. Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization. Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade. Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
As part of EDC’s Digital Platform Delivery & Architecture (DPDA) group, the Financing & Investments team delivers and supports technology solutions that enable EDC’s financing and investment objectives. The team works across critical business domains, including financial systems, investment reporting, and corporate accounting, ensuring platforms are secure, effective, and aligned with evolving business needs.

Equal Opportunity

EDC is committed to Fair Employment Practices.
EDC's Commitment to Employment Equity
Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce.
We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities.
At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.
EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs.
Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca.