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About the Role
The Product Manager will shape, lead, and embed transformation initiatives across Healthxchange. This role involves taking improvement opportunities from concept through delivery and adoption, ensuring measurable business value. It combines business analysis, project leadership, process improvement, and change management capabilities, working across various business functions and technology teams. Success is defined by sustained business outcomes and successful adoption of new ways of working.
Responsibilities
- Work with stakeholders to understand business objectives, challenges, and desired outcomes.
- Analyze current business processes, systems, and operating models.
- Facilitate workshops and requirements gathering sessions.
- Define future-state processes and operating models.
- Produce process maps, business requirements, and impact assessments.
- Assess risks, dependencies, costs, and expected benefits.
- Support the development of business cases and implementation plans.
- Translate strategic objectives into practical delivery programs.
- Lead cross-functional business and technology initiatives from inception through implementation.
- Develop and maintain delivery plans.
- Coordinate activities across departments and teams.
- Manage project risks, issues, and dependencies.
- Ensure initiatives remain aligned to agreed objectives and business priorities.
- Provide regular reporting and updates to senior stakeholders.
- Escalate delivery risks and decisions appropriately.
- Drive accountability across stakeholders and workstreams.
- Develop and execute change and adoption plans.
- Ensure the organization is prepared for upcoming changes.
- Lead stakeholder engagement activities across all levels of the business.
- Design and coordinate communication plans.
- Identify and address resistance to change.
- Support managers and teams through periods of operational change.
- Define and coordinate training requirements where appropriate.
- Ensure new processes and ways of working become embedded.
- Support business leaders in redesigning and improving operational processes.
- Simplify and standardize ways of working across the organization.
- Reduce manual effort, duplication, and inefficiency through better process design.
- Support automation and technology-enabled improvements.
- Promote a culture of continuous improvement.
- Ensure processes remain scalable as the business grows.
- Define measurable success criteria for transformation initiatives.
- Track progress against expected business outcomes.
- Monitor adoption levels and operational performance following implementation.
- Identify gaps between expected and actual benefits.
- Recommend corrective actions where required.
- Ensure investments deliver measurable value to the organization.
Requirements
- Experience leading business transformation initiatives.
- Strong business analysis and requirements gathering skills.
- Proven project or programme management experience.
- Experience delivering organizational change and driving adoption.
- Process mapping and process improvement experience.
- Excellent stakeholder management skills.
- Strong facilitation and workshop leadership capability.
- Ability to influence and challenge constructively at all levels.
- Strong written and verbal communication skills.
- Ability to work across multiple initiatives simultaneously.
- Evidence of delivering measurable business improvements.
- Experience within healthcare, e-commerce, retail, distribution or logistics (Desirable).
- Experience in a PE-backed or high-growth organisation (Desirable).
- Familiarity with Lean, Six Sigma or process improvement methodologies (Desirable).
- Knowledge of change management approaches such as ADKAR or Prosci (Desirable).
- Experience delivering technology-enabled transformation programmes (Desirable).
- Exposure to ERP, data, CRM or operational platform implementations (Desirable).
Location
- London Office
Work Type
- Hybrid
Salary/Compensations
- Competitive + annual discretionary bonus
Benefits
- Company pension
- Annual performance bonus
- 25 days holiday plus bank holidays (and increasing with service)
- Staff discount
- Staff social events
- Access to Health Assured EAP
- Birthday Off Perk
About the Company
- Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland.
- Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market.
- We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs.
- The company offers a dynamic environment for innovation and growth in the medical aesthetic space.
Equal Opportunity
- Healthxchange is committed to creating a diverse and inclusive work environment.
- We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status.
- All employment decisions are based on merit, qualifications, and business needs.