Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this IS Support Specialist role.
Rezi rewrites your resume against Gibson Dunn's job description. Free.
Tailor your resume to this IS Support Specialist role.
Rezi rewrites your resume against Gibson Dunn's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the IS Support Specialist posting at Gibson Dunn — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the IS Support Specialist posting at Gibson Dunn — free, in seconds.
About the Role
Gibson Dunn is a leading global law firm providing legal strategies for complex transactions and disputes. This London-based, full-time, on-site IS Support Specialist role provides second-level technical and operational support for IS functions, aiming to improve the timeliness and quality of IS support within the assigned office(s).
Responsibilities
- Execute effective and timely delivery of IS services, including hardware and software.
- Interact effectively with all customer constituencies, prioritizing in-person interaction.
- Deploy and maintain operational availability of equipment such as PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and servers/network infrastructure as directed.
- Serve as a second-level technical resource to resolve customer issues.
- Listen to customer-described issues, log pertinent information into ServiceNow, and contribute solutions to the Knowledge Base.
- Promote effective utilization of firm-provided software applications.
- Maintain up-to-date equipment inventory in the Asset Management System.
- Provide technical support and assistance outside of normal business hours as required.
- Prioritize work efficiently and multi-task effectively.
- Maintain and adhere to firm-wide and departmental policies, standards, and procedures.
- Participate as an active team member on assigned IS projects.
- Set up, install, operate, test, and troubleshoot audio-visual equipment and collaboration technologies (Zoom/Cisco Rooms, Teams), including equipment for live events.
Requirements
- Strong verbal, written, interpersonal, and team skills.
- Strong customer service skills.
- Experience supporting Windows 11, macOS, and iOS environments.
- Experience supporting Microsoft Office products, Exchange Online, SCCM, and Intune.
- Experience providing IS support in a Legal or Professional Services environment.
- Superior experience with computer hardware, printers, smartphones, and audio-visual communications equipment.
- Strong problem-solving ability, with capacity to work well under pressure.
- Proven experience effectively resolving critical/major incidents impacting high-level stakeholders.
- Strong project planning, organizational, and execution skills.
- Ability to build and maintain trusted relationships and collaborate effectively across all levels and disciplines.
- Ability to remain calm and reasoned under pressure.
- Flexibility to meet varied and changing business requirements.
- Ability to perform manual handling and transportation of equipment.
- Applicants must have the right to work in the United Kingdom.
Skills
- Windows 11 support
- macOS support
- iOS support
- Microsoft Office products support
- Exchange Online support
- SCCM support
- Intune support
- Computer hardware support
- Printer support
- Smartphone support
- Audio-visual communications equipment support
- Problem-solving
- Project planning
- Organizational skills
- Execution skills
- Collaboration
- Communication (verbal, written, interpersonal)
- Customer service
- ServiceNow
- Asset Management System
- Zoom
- Cisco Rooms
- Microsoft Teams
Location
- London
Work Type
- Full-time
- On-site
Experience Level
- Minimum 5 years of relevant experience
Education Level
- Bachelor’s degree in a related field is preferred or technical college training with equivalent experience is also considered.
About the Company
- Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes.
- Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.
- The firm’s work is distinguished by a unique combination of precision and vision.
Equal Opportunity
- Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.
- Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities.
- We strive to ensure an inclusive and accessible hiring experience.
- The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.